Manager, Customer Success - Beneficial Deployments

Anthropic is a public benefit corporation focused on creating reliable, interpretable, and steerable AI systems. The Beneficial Deployments Customer Success team partners with high-impact organizations across education, public health, life sciences, and economic mobility to build AI for good.

As Manager, Customer Success - Beneficial Deployments, you will lead a team of 4-8 Customer Success Managers, serving as a player-coach by directly owning strategic accounts. You will shape account strategies, support nonprofit launches, coach on customer success best practices, and build scalable processes and playbooks.

• Directly manage and develop a team of 4-8 CSMs supporting strategic nonprofit accounts.
• Serve as a player-coach, owning a few strategic accounts and modeling excellence.
• Shape and execute account strategies for nonprofit and mission-driven organizations.
• Support future nonprofit launches in partnership with Product, Marketing, Partnerships, and Sales.
• Coach team members on change management, adoption, value realization, and expansion.
• Join strategic customer engagements and escalations with C-level stakeholders.
• Help shape systems integrator and implementation partner model.
• Represent Anthropic on AI adoption in the nonprofit sector.
• Build and refine scalable CS processes, including success planning frameworks and QBR templates.
• Partner with Sales to identify expansion opportunities.
• Collaborate cross-functionally to advocate for customer needs.
• Contribute to hiring, onboarding, and training.
• Establish an AI-first, innovation-focused team culture.
• Conduct regular 1:1s, performance reviews, and career development planning.
• Serve as escalation point for at-risk accounts.
• Develop customer advocacy programs including case studies and communities of practice.

• 7+ years in customer success, account management, or customer-facing roles, with 3+ years of front-line management and nonprofit experience.
• Proven ability to drive value realization and measurable customer outcomes.
• Understanding of nonprofit operational realities (budget cycles, grant funding, board governance).
• Track record of managing and building customer success teams in Nonprofit, SaaS, API, or AI/ML companies.
• Technical fluency to understand AI/ML products and navigate technical conversations.
• Strong executive presence and business acumen.
• Experience building CS processes, playbooks, and operational frameworks.
• Demonstrated ability to coach and improve team performance against KPIs.
• Passion for responsible AI development.

Compensation: The annual OTE range for this role is $265,000—$320,000 USD.

Benefits: Anthropic offers competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space.