Senior Customer Success Operations Manager

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab. The company operates all-remote and values documentation, iteration, and cross-functional partnership.

As a Customer Success Operations Manager at GitLab, you will own the operational processes, reporting, and programs that support the Customer Success Management (CSM) function. Reporting to the Senior Manager of Sales & CX Operations, you will partner closely with CS leadership, Revenue Strategy & Operations, Finance, and Sales to build foundations that help the CS team operate effectively at scale.

• Own core operational cadences including pipeline and renewal reviews, customer health reporting, and book of business management.
• Translate ambiguous business questions from CS leadership into clear problem statements and drive them to resolution.
• Partner with Revenue Technology and Revenue Analytics to evolve systems, data, and reporting.
• Build cross-functional alignment with Sales, Finance, and Revenue Strategy & Operations teams.
• Identify friction in processes and lead improvement efforts end to end.
• Support CS leadership in planning cycles including capacity modeling, segmentation, territory and coverage planning, and target setting.
• Contribute to broader Revenue Operations initiatives.

• 4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or similar analytical role.
• Strong critical thinking and structured problem solving.
• Bias toward execution.
• Systems thinking.
• Strong cross-functional collaboration skills.
• Curiosity and aptitude to pick up new domains, tools, and concepts quickly.
• Comfort operating in a scaling environment.

Base salary range for US residents: $104,800—$176,400 USD. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Benefits include Flexible Paid Time Off, Team Member Resource Groups, Equity Compensation & Employee Stock Purchase Plan, Growth and Development Fund, Parental Leave, and home office support.

Apply via the provided Greenhouse link. GitLab welcomes interest from candidates with varying levels of experience.