Manager, Technical Solutions

Reddit is a community of communities built on shared interests, passion, and trust, hosting 100,000+ active communities and approximately 130 million daily active unique visitors.

Reddit is looking for a dynamic leader to scale its Technical Solutions team supporting Signals & Commerce. Sitting at the intersection of Sales, Product, and Engineering, the team owns the technical foundation behind campaign delivery, ads measurement, signal quality, commerce enablement, issue resolution, and product feedback loops. As Manager, Technical Solutions, you will lead the Signals & Commerce team, accountable for people leadership and execution across strategic customer engagements, reactive technical support, and product excellence. You will also serve as a hands-on technical leader and subject matter expert in ads signals and measurement—especially Reddit Pixel and Conversions API (CAPI).

• Lead, coach, and develop a team of Technical Solutions Managers.
• Set the operating model for Signals & Commerce across strategic customer engagements, reactive technical support, and product excellence.
• Serve as a hands-on subject matter expert in ads signals and measurement, guiding the team through complex implementation, integration, and signal-quality scenarios.
• Personally engage in the highest-complexity advertiser and partner situations, reviewing technical approaches and helping diagnose event delivery, schema, parameter, deduplication, metadata, and signal-health issues.
• Oversee technical discovery, architecture discussions, Pixel/CAPI integrations, product testing, and ongoing signal and catalog health reviews.
• Lead advanced investigations and issue reproductions, distinguishing implementation issues from product defects, and ensure accurate, timely resolution against service-level targets.
• Translate recurring customer and technical patterns into clear, evidence-based feedback for Product and Engineering.
• Partner with Sales, Product, Engineering, and other cross-functional leaders to remove technical obstacles and influence product, documentation, tooling, and GTM strategy.
• Build scalable playbooks, training, escalation paths, and quality standards.
• Use customer and operational data to report on implementation success, signal and shopping health, time to technical outcome, SLA attainment, resolution quality, and team efficiency.

• 8+ years of experience in technical solutions, technical support, implementation consulting, ad tech, measurement, or a similar technical customer-facing role.
• 3+ years in a people management role leading technical individual contributors.
• Deep, hands-on subject matter expertise in ads signals and measurement, with particular depth in Pixel and Conversions API (CAPI) implementation, configuration, debugging, and optimization.
• Demonstrated experience with event design and mapping, parameter and metadata quality, deduplication, signal health diagnostics, browser/server-side measurement, and resolving discrepancies between systems.
• Experience leading or directly contributing to complex advertiser implementations and technical integrations, including CDP partners, asset management / Pixel sharing, Events Manager, app or shopping signals, and related measurement workflows.
• Strong technical troubleshooting and data-analysis skills, including the ability to form hypotheses, reproduce issues, interpret logs or diagnostic outputs, assess customer impact, and separate implementation gaps from product behavior or defects.
• Proven ability to set technical direction while managing and developing people.
• Strong cross-functional collaboration and influence skills.
• Experience creating playbooks, enablement, operational processes, or tooling.
• Experience with data and reporting tools (e.g., Hex, Tableau, Looker) and comfort using metrics to manage operational and technical performance.
• Excellent verbal and written communication skills.
• BA / BS degree.

Base salary range: $180,200—$252,300 USD. Eligible for equity in the form of restricted stock units, and depending on the position offered, may also be eligible for a commission. Benefits include comprehensive healthcare benefits and income replacement programs, 401k with employer match, global benefit programs, family planning support, gender-affirming care, mental health & coaching benefits, flexible vacation & paid volunteer time off, and generous paid parental leave.

This role is required to work in person from the LA office 1-2 days per week.