Partnerships Business Operations Manager

Reporting into Partner Operations & Systems within Partner Experience, this role is the operations generalist behind the partner program. It has two anchors: intake (owning the front door for new process requests) and flexibility (serving as the generalist allocated to the most pressing operational issue). You'll serve as the central hub for partner experience, working cross-functionally with Finance, RevOps, Sales, Enablement, Product, and Legal.

• Own intake for new process requests: triage, scope, and prioritize needs across the partner organization.
• Design new partner operations processes from zero to one: stand up workflow, documentation, and requirements, and iterate with data.
• Build new AI automations with Claude: create and run Claude-powered automations and AI workflows across partner operations, from prototype to production.
• Take on special operations projects: join small cross-functional teams on priority initiatives.
• Run the process and data side of registrations, referrals, incentives, applications, and onboarding, keeping data decision-grade.
• Encode program policy in systems and own data hygiene for the partner record of truth.
• Enable partners and internal teams with guidance for new initiatives.
• Collaborate across go-to-market with Sales, Finance, Enablement, Marketing, and Revenue Operations.
• Measure what matters: establish service levels and report on volume, cycle time, and metrics.

• 4+ years in management consulting or investment banking, ideally paired with 1–3+ years in business operations, partner/channel operations, product operations, or comparable role at an AI, enterprise software, or technology company.
• Strong project management ability with experience influencing cross-functional operational initiatives.
• Hands-on experience creating AI workflows with Claude or similar tools, and comfort running and improving them at operational volume.
• Experience with data analysis tools and reporting platforms (e.g., Hex, Looker, or similar).
• Analytical mindset with ability to derive actionable insights from complex datasets.

• Experience with deal registration systems, PRM platforms, and commission management tools.
• Previous experience at an AI/ML or fast-scaling technology company.
• Experience with partner or channel program design, including tiering and program benefits.
• Hands-on Salesforce experience, including reporting, data imports, and workflow configuration.
• Track record of standing up operational processes, service levels, and reporting from scratch.
• Experience on a tiger team or task force.

Annual Salary: $170,000—$215,000 USD.

Minimum education: Bachelor’s degree or equivalent. Location-based hybrid policy: expect all staff to be in one of our offices at least 25% of the time. Visa sponsorship: We do sponsor visas, but not for every role; we make reasonable efforts.