Principal Presales Engineer

Twilio is seeking a Principal Presales Engineer to join its Strategic team. In this role, you will lead the technical pre-sales relationship, drive technical discovery, propose architectures, demonstrate products, and build customer trust. You will partner with Account Executives, lead demonstrations and proofs-of-concept, and mentor less experienced Solutions Engineers.

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations, and enablement sessions.
• Lead the technical and product sale, recommending best-practice solutions and guiding customers on Twilio's APIs.
• Establish yourself as a trusted advisor by understanding customer technical pains through discovery and designing innovative solutions.
• Build and present complex customer product demonstrations for Twilio's Communications Products.
• Participate in verticalization efforts for Twilio's Regulated Verticals team.
• Contribute to the Solutions Engineering community through knowledge sharing and mentoring.

• 8+ years pre-sales experience selling complex technical products, or 10+ years professional experience supporting technical products with customer-facing experience.
• Excellent communication and presentation skills.
• Ability to build deep understanding of customer communications needs.
• Previous software development experience or working knowledge in Telecom, SIP, Contact Center, or Security.
• Experience with sales methodologies.
• Bachelor's and/or Master's degree in a technical discipline or equivalent practical experience.
• Familiarity with cloud platforms (AWS, Google Cloud, Microsoft Azure) and cloud application architecture (desired).

Pay ranges vary by location: $138,872-$173,590 (CO, HI, MN, VT); $146,592-$183,240 (DC, IL, MD, MA, CA outside SF Bay Area); $154,304-$192,880 (NY, NJ, WA, SF Bay Area). Eligible for equity, commissions, health care insurance, 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave.

Remote in the US, but not eligible in CT, NJ, NY, WA, PA, or the surrounding areas of San Francisco, Oakland, or San Jose, CA. Approximately 25% travel anticipated.