Principal Product Manager: Talent Acquisition & Management Applications

Twilio is seeking a Principal Product Manager to lead the development and enhancements of talent lifecycle applications across Talent Acquisition, Talent Management, and Employee Listening, such as Workday, Eightfold, and Qualtrics. This role will work closely with Centers of Excellence (COEs) and program owners to drive innovative technical solutions and ensure timely delivery aligned with enterprise talent strategies.

• Own the product strategy and roadmap for talent lifecycle applications such as Workday, Eightfold, Qualtrics, HackerRank, and bespoke TA applications.
• Partner with COEs, program owners, HR leadership, and stakeholders to capture business needs, define success criteria, and align product vision.
• Lead cross-functional teams through the full product lifecycle including requirements gathering, prioritization, development, testing, and deployment.
• Provide product leadership for AI-enabled capabilities, including talent intelligence, matching, and skills-based career pathing & inference.
• Champion Agile processes, participating in sprint planning, backlog grooming, and release planning.
• Own user acceptance testing (UAT) strategy and validation.
• Lead proof-of-concept initiatives and pilot programs for new capabilities (e.g., AI-enabled solutions).
• Build strong vendor relationships, managing third-party partnerships, feature adoptions, and integrations.
• Analyze system performance and user feedback to identify opportunities for continuous improvement.

• 10+ years of experience in HR Technology, HRIS, or SaaS product management roles.
• Bachelor’s degree in Business, Technology, Human Resources, or a related discipline.
• Proven success leading complex Talent Acquisition technology initiatives in global enterprise environments.
• Deep expertise with recruiting platforms such as Eightfold, Workday, or comparable ATS/CRM solutions.
• Familiarity with AI/ML concepts in recruiting, such as skills inference and matching.
• Strong understanding of end-to-end recruiting processes and how technology enables them.
• Demonstrated ability to influence without authority, manage competing priorities, and drive alignment.
• Expert in Agile software development methodologies and tools (e.g., Jira, Confluence).
• Strong communication and stakeholder management skills.
• Experience managing vendor partnerships and driving integrations across systems.
• Analytical and data-driven mindset, with the ability to define and track KPIs.

• Certifications in product management (e.g., CSPO, PMP) or HRIS domains.
• Familiarity with AI-driven talent acquisition tools and assessment technologies.
• Experience with UX design principles as they relate to enterprise HR systems.

This role will be remote and based in the East Coast, USA. Travel may be required occasionally for project or team in-person meetings.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $171,120 - $213,900.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500.
• Based in the San Francisco Bay area, California: $201,280 - $251,600.

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan.

All roles are generally eligible for health care insurance, 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave.