Technical Services Engineer - Weekend Shift

MongoDB Technical Services Engineers use exceptional problem-solving and customer service skills, along with deep technical experience, to advise customers and solve complex MongoDB problems. This role is part of the Technical Support AMER Public Sector team and is remote, based on the east coast. The weekend shift schedule includes a ramp period (Monday-Friday 7 AM - 4 PM EST) followed by a weekend schedule (Saturday-Wednesday 7 AM - 4 PM EST) with a 20% base salary uplift and no on-call requirements on off days.

• Advise customers on architecture, performance, recovery, security, and other MongoDB issues.
• Be an expert resource on running MongoDB at scale.
• Advocate for customers' needs with product management and development teams.
• Contribute to internal projects, including software development of support tools.
• Mentor and ramp new team members and build knowledge of new product lines.

• Systems engineering experience including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
• Good understanding of networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.).
• Storage engineering experience including NAS, SAN, SSD, multi-pathing, and caching.
• Experience building and maintaining complex mission-critical production database systems.
• Ability to read code and basic coding/scripting in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability.
• Experience analyzing issues holistically from application tier through database to storage.
• Genuine desire to help people, ability to think on your feet, and rapid learning.
• Collaboration and good judgment to seek help when required.

• Experience managing large scale databases (RDBMS, NoSQL).
• Experience with authentication systems such as LDAP, Kerberos, AD.
• Experience using or managing MongoDB.
• Experience with distributed version control systems, especially git.
• Experience with cloud services such as AWS, Azure, or GCP.
• Experience with Kubernetes or other orchestration systems.

Must be a US Citizen. Due to FedRAMP, anyone accessing customer data or metadata inside the Authorization Boundary must be a US Citizen on US Soil.

Base salary range for this role in the U.S. is $90,000—$176,000 USD. There is a 20% uplift on base salary for the weekend shift.

Eligible employees may receive equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, transgender-inclusive health insurance coverage, and health benefits offerings.

Apply via the provided link.