Product Manager, Services

Airbnb is seeking a Product Manager to lead the Guest Services business line, building a new marketplace for services like private chefs, massages, photographers, grocery delivery, airport rides, luggage storage, and car rentals. This is a zero-to-one opportunity to define and grow new service categories from first bookings into thriving marketplaces.

• Define product vision, strategy, and roadmap for guest discovery, booking, and enjoyment of services.
• Ship and iterate fast: prototype, launch experiments, analyze results, and decide what to scale or kill.
• Define and track key metrics such as conversion, attach rate, repeat booking, and guest satisfaction.
• Talk to guests, read reviews and support tickets, and take bookings to bring the guest voice into prioritization.
• Balance both sides of the marketplace by partnering with supply and operations teams.
• Drive clarity across engineering, design, marketing, ops, legal, and leadership.

• 10+ years of consumer product management experience.
• Track record of taking 0→1 product ideas through incubation, piloting, and graduation to scaled products at a consumer internet company or marketplace.
• Ability to prototype using the latest AI tools to prove hypotheses and get user feedback quickly.
• Strong business acumen: assess viability, size opportunities, and translate hypotheses into testable MVP scopes.
• Comfort operating in ambiguity and structuring new problem spaces into actionable roadmaps.
• Experience managing multiple workstreams with competing priorities and tight timelines.
• Excellent cross-functional collaboration and communication skills.
• Experience developing product narratives and working with marketing and communications.
• Comfortable doing hands-on individual contributor product work in a scrappy environment.

Base pay range: $232,000—$282,000 USD. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Strong preference for candidates based in San Francisco, CA, Seattle, WA, or New York, NY. Must be able to work Pacific Time Zone hours as needed. Employees cannot currently be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware, and Rhode Island.

Apply via the official Airbnb careers page. For disability accommodations, contact reasonableaccommodations@airbnb.com.