Product Support Engineer

At Samsara, we are the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to harness IoT data. We are looking for an experienced Compliance Product Support Engineer to join our Global Technical Support organization. In this role, you will serve as the final escalation point for intricate ELD compliance product issues, own the end-to-end lifecycle of complex product issues, analyze device telemetry, provide technical support for audits, drive continuous product improvement, and collaborate with Support and R&D teams. You will also lead technical feedback for new products, define success criteria, and develop internal tools. Minimum requirements include a B.S. in Computer Science or related field, 6+ years of experience in technical support with distributed hardware-integrated products, familiarity with ELD regulations, excellent communication skills, and experience with on-call support. Ideal candidates have experience with fleet regulatory requirements, telematics, and data analysis skills in Python, SQL, and Tableau. The annual base salary range is $101,150—$130,900 CAD. Samsara offers a flexible remote model, professional development stipend, comprehensive health and parental leave plans, and equity for eligible roles. This role is open to candidates currently residing in Canada.