Product Support Engineer
Samsara- Base salary
- $90k–$136k Published base salary range
- Location
- Remote - US (not eligible in SF Bay, NYC, or DC Metro Areas) Remote eligibility
- Employment
- Full-time Mid-level
About the job
About the role
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, enabling organizations that depend on physical operations to harness IoT data. We are looking for an experienced Compliance Product Support Engineer to join our Global Technical Support organization. This role serves as the primary technical authority for the ELD compliance product, bridging customers, field teams, and R&D to ensure 100% accuracy in recording Hours of Service (HOS) and Records of Duty Status (RODS).
Responsibilities
- Serve as the final escalation point for intricate ELD compliance product issues.
- Own the end-to-end lifecycle of complex product issues, coordinating with R&D.
- Analyze device telemetry and fleet-level patterns using internal tools.
- Provide technical support for audits & inspections.
- Drive continuous product improvement through post-mortem analyses.
- Collaborate with Support and R&D teams to resolve escalations.
- Lead technical feedback for new products.
- Define success criteria, validation plans, and operational runbooks.
- Develop or contribute to internal tools.
- Elevate technical expertise through coaching and case reviews.
Minimum requirements
- B.S. in Computer Science, Engineering, or other technical field.
- 6+ years of experience in technical support, field engineering, or systems engineering with distributed, hardware-integrated products.
- Familiarity with ELD rules and regulations.
- Excellent customer service and communication skills.
- Technical know-how with SaaS systems.
- Experience in direct customer interaction, incident response, and on-call support.
Ideal candidate
- Experience with fleet regulatory requirements.
- Telematics industry experience a plus.
- Data analysis skills; Python, SQL, and Tableau.
Compensation
Annual base salary range: $90,142.50—$136,350 USD. Total rewards include base salary, performance-based bonus/variable pay, and equity (for eligible roles).
Benefits
Flexible, employee-led remote model, professional development stipend, comprehensive health and parental leave plans.
Location
Remote - US, excluding San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
Skills & tags
Compare the essentials before you leave: pay, remote scope, employment type, source, and the employer apply destination.