Professional Services Engagement Manager

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab.

As an Engagement Manager, Professional Services, you will help drive GitLab's growth by shaping services engagements that create strong partnerships and mutual success with customers. You will scope outcome-oriented professional services engagements that turn complex DevSecOps and software delivery initiatives into clear, measurable business outcomes. Reporting to the Senior Manager, Engagement Management, you will work at the intersection of technical solutioning and commercial scoping.

• Perform discovery with account teams and customers to understand current capabilities, constraints, and desired business outcomes.
• Design standard and custom services proposals aligned to customer goals, clear success measures, and implementation needs.
• Build and present scoped services engagements and packaged solutions to customers and internal stakeholders.
• Guide customers and account teams through services value, commercial terms, agreements, and the quote and order process.
• Coordinate with Professional Services Operations and delivery partners to align staffing, skillsets, language, and time zone coverage.
• Address pricing and implementation objections, and identify engagement and delivery risks early.
• Meet assigned financial targets and maintain an accurate services forecast using Salesforce and Clari.
• Build strong cross-functional relationships and relay customer trends to improve services offerings.

• Experience with professional services selling processes, including discovery, scoping, proposal development, and commercial structuring.
• Experience using Salesforce for opportunity management, forecasting, and quoting.
• Experience working in a pre-sales setting and helping develop statements of work.
• A working understanding of the software development lifecycle, DevOps practices, and cloud transformation efforts.
• Strong communication and stakeholder management skills.
• Developing facilitation, negotiation, and problem-solving skills.
• Comfort working cross-functionally with sales, solutions architecture, delivery, and operations teams.
• Ability to work effectively with minimal supervision in a fully remote, asynchronous environment.

The base salary range for this role’s listed level is currently for residents of the United States only: $85,200—$144,000 USD. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

GitLab supports full-time employees with benefits including Flexible Paid Time Off, Team Member Resource Groups, Equity Compensation & Employee Stock Purchase Plan, Growth and Development Fund, and Parental Leave.

Apply via the Greenhouse link.