Program Manager, Customer Engagement

Harvey is transforming legal and professional services with frontier agentic AI, an enterprise-grade platform, and deep domain expertise. We have strong product-market fit and world-class investor support, scaling fast and defining a new category.

We are seeking a highly resourceful, detail-oriented, and execution-focused Program Manager to drive a broad portfolio of Customer Engagement initiatives spanning events, executive engagement, loyalty programs, and strategic projects. This is a highly cross-functional role for someone who thrives in fast-moving environments, can flex across multiple priorities, and enjoys turning ambitious ideas into well-executed programs. You’ll partner closely with Marketing, Sales, Customer Success, and external stakeholders to drive projects from initial concept through planning, execution, and delivery.

• Own end-to-end delivery of multiple concurrent initiatives, translating strategic objectives into detailed project plans with clear milestones, owners, timelines, dependencies, and deliverables.
• Drive alignment and accountability across cross-functional stakeholders, proactively managing competing priorities, identifying risks, resolving blockers, and ensuring nothing falls through the cracks.
• Lead projects, tracking, and documentation across the broader team, often building the operational framework for initiatives without an existing playbook.
• Lead planning and execution of customer-facing programs, including community events, roundtables, activations, and strategic partnerships.
• Help develop, launch, and operationalize new customer loyalty, recognition, gifting, and engagement initiatives.
• Manage program logistics, budgets, vendors, external partners, and production to deliver high-quality experiences.
• Drive execution of research and thought leadership initiatives, coordinating internal teams, external partners, timelines, and deliverables.
• Own internal customer engagement initiatives, including customer participation in advocacy activities.
• Establish scalable project management processes, trackers, workflows, and reporting to improve visibility, accountability, and operational efficiency as the function grows.

• 5–8+ years of experience in customer marketing, program management, experiential marketing, strategic operations, or related roles, ideally at a high-growth SaaS or technology company.
• Exceptional project management and organizational skills, with demonstrated ability to independently own and deliver complex, multi-stakeholder initiatives from inception through completion.
• Strong cross-functional leadership and stakeholder management skills, with the ability to influence without direct authority and work effectively with senior internal and external stakeholders.
• High ownership, sound judgment, and a bias toward action. You anticipate challenges, proactively solve problems, and can be trusted to drive projects forward with minimal oversight.
• Familiarity with tools such as Notion, Asana, Airtable, or similar project management platforms.

$136,000 - $187,000 USD