Sales Onboarding Advocate

Gusto is on a mission to grow the small business economy, handling payroll, health insurance, 401(k)s, and HR for over 500,000 small businesses nationwide. The company has teams in Denver, San Francisco, and New York.

This role blends technical problem-solving with sales and customer service. After training, you'll help small business owners get their payroll and HR set up correctly, including entering past information, catching setup mistakes, and guiding customers through state and federal tax guidelines across all 50 states. This team is where technical sales careers start at Gusto, building foundational payroll, tax, and compliance expertise while developing consultative sales skills. Reps who excel can grow into specialized roles in Implementations and Solutions Engineering.

• Handle high-volume customer interactions across phone and email, guiding small business owners from onboarding to running their first payroll.
• Own your ticket queue like a seller owns their opportunity pipeline.
• Proactively position plan upgrades and surface cross-sell opportunities for Health Insurance, Workers' Comp, and 401(k).
• Catch tax discrepancies live, troubleshoot unfamiliar state portals, and make the right compliance call for each state, size, and industry combination.
• Configure sick time, PTO, and overtime policies to keep companies compliant from day one.
• Work across teams, knowing when to solve a customer's situation yourself versus when to hand off to a specialist, and work closely with the Risk team.
• Use assigned AI tools daily as a core part of how you work, surfacing friction and giving feedback that shapes what gets built next.

• 1+ years in a high-volume sales or customer service role with cross-selling, upselling, or hitting a quota/KPIs. New grads are welcome to apply.
• Eager to learn a new industry, including tax codes, compliance rules, and how payroll works.
• Customer-obsessed, building trust through consultative conversations.
• Goal-oriented and competitive, wanting to hit numbers and level up sales game.
• Strong communication across phone, email, and chat.
• Adaptable problem solver who thrives on challenge.
• Proven, day-to-day experience integrating AI into work across writing, research, prep, and summarization, with a track record of giving clear, useful feedback.

Cash compensation is $23.00/hr to $24.50/hr in Denver, Phoenix & Atlanta. Final offers are determined by multiple factors including candidate location, experience, and expertise. All full-time employees receive competitive base pay, benefits, and equity (RSUs).

This role is hybrid in Atlanta, GA; Denver, CO; or Phoenix, AZ. Employees based in Denver, San Francisco, or New York City are expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to Symmetry roles in Scottsdale. A secure, reliable, and consistent internet connection is required when working from a non-office location.

Apply through the Gusto Greenhouse job board link.