Senior AI Deployment Consultant

Fin is the AI Customer Agent company, a product of Intercom, helping businesses deliver AI-powered customer support. As a Senior AI Deployment Consultant, you will lead the largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of the Fin platform. You will act as a trusted advisor, guiding customers to achieve value quickly and at scale, and partner with a dedicated team of engineers for complex technical work.

• Own end-to-end deployment programs for largest customers, ensuring successful and timely implementation.
• Hold projects to scope, schedule, and budget, and keep GTM partners current on project state.
• Lead discovery sessions to translate complex customer requirements into actionable technical and project plans.
• Own hands-on configuration of the Fin platform, spanning automation, workflows, and analytics, while orchestrating technical readiness across data migrations, integrations, and security protocols.
• Partner with Forward Deployed Engineers to solve complex technical hurdles.
• Run projects with operational precision: risk logs, structured reporting, escalation paths, and documented decisions.
• Partner with Sales, Customer Success, Product, and R&D to shape deployment strategy and feed learnings back into the roadmap.
• Contribute to the evolution of Deployment Services methodology, templates, and best practices.
• Apply AI tooling to your own delivery work to compress discovery, documentation, and asset creation.

• 5+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies.
• Track record of delivering large, complex, multi-stakeholder projects on time and on budget with low escalation rates.
• Hands-on technical capability: configure platforms yourself, fluent in APIs, data flows, and integration patterns.
• Exceptional communication and relationship-building skills, capable of influencing executives and technical stakeholders.
• Strong judgment under ambiguity and resilience in a fast-paced environment.
• Daily use of AI tooling in your own workflow.
• Experience with Intercom Helpdesk, Zendesk, Salesforce, or similar CX platforms is a plus.

The base salary range for candidates within the San Francisco Bay Area is $148,500-$177,400. Actual base pay depends on factors such as education, skills, experience, and location. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Benefits and programs are designed to support health, wellbeing, family, time away from work, and financial future. Offerings vary by location. Learn more at fin.ai/careers.

Apply via the job posting link: https://job-boards.greenhouse.io/intercom/jobs/8128393