Senior Analyst, Advanced Analytics

Airbnb's Analytics Centre of Excellence (ACOE) in India is seeking a Senior Analyst to serve as an AI Vision Multiplier for the Community Support (CS) organization. This role sits under the Advanced Analytics family and supports business leaders within CS, focusing on making AI-powered analytics accessible, trusted, and actionable. The analyst will build agentic solutions and intelligent interfaces to enable self-serve through data.

• Build agentic analytics pipelines that automate insight generation across key metrics including contact volume, handle time, and resolution quality.
• Develop reusable skill libraries — composable agent tools (volume lookups, NPS pulls, handle time calculations) callable across workflows and teams.
• Design and govern prompt templates and playbooks for recurring analytical questions.
• Build orchestration workflows — multi-step pipelines that chain skills together to produce automated insight narratives and proactive alerts.
• Deploy self-serve interfaces enabling non-technical personas to query certified data independently.
• Ship rapid, prompt-driven dashboards that compress the cycle from business question to live view.
• Automate business reviews — scheduled, agent-generated summaries of key CS metrics.
• Build and maintain evaluation and observability frameworks to monitor agent output quality and detect drift.
• Define, document, and certify metrics within Minerva 2.0 and Midas, ensuring agentic outputs are anchored to a single source of truth.

• 5+ years of experience in analytics/data science with a strong track record of solving ambiguous business problems and shipping AI-enabled solutions.
• Proven ability to own end-to-end data projects — from problem scoping and data extraction to analysis, insight generation, and business recommendations.
• Advanced SQL and Python at production-grade standard, with experience on large-scale data systems (Presto, Hive, Spark).
• Rapid front-end prototyping — vibe-coded dashboards, apps, or embedded analytics built at speed for non-technical audiences.
• Advanced Tableau proficiency for certified, production-grade BI delivery.
• Metrics governance and certification — ability to define, document, and certify metrics.
• Production LLM and prompt engineering experience — shipped LLM-integrated workflows, governed prompt libraries, and retrieval-based systems.
• Agentic system and orchestration design — tool chaining, context management, and building reliable pipelines with minimal human-in-the-loop intervention.
• RAG, vector databases, and semantic search — applied to unstructured contact and case data.
• Agent output evaluation and observability — experience monitoring AI pipeline quality and maintaining governance guardrails.
• Strong communication skills with the ability to translate complex AI-powered solutions into clear narratives for non-technical business stakeholders.

India Annual Pay Range: ₹1,960,000—₹2,800,000 INR. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.

Apply via the official Airbnb careers page at the provided link.