Senior Associate, Compliance Advisory

The Sr. Associate, Compliance Advisory partners with Complaints, Product, Operations, and other business teams to provide compliance guidance as a second line of defense. The role supports consumer complaint oversight, new and existing product operations advisory, agent readiness, member- and agent-facing communications, and process improvement while identifying consumer and regulatory risks and helping drive issues through remediation and implementation.

• Advise the first line of defense on complaint-management requirements, regulatory expectations, and industry best practices.
• Review complaint-handling processes, procedures, controls, and documentation; identify gaps and recommend remediation, maintaining ownership of the issue lifecycle.
• Recommend and implement process improvements that balance regulatory requirements with innovative, member-friendly solutions.
• Apply consumer financial regulations—including Regulations Z, E, and DD, UDAAP, NACHA, VISA Operating Standards, and applicable state requirements—through compliance advisory work.
• Support operational teams in investigating and resolving consumer complaints while analyzing trends and potential member impact.
• Perform oversight and monitoring to promote timely, accurate, and appropriate complaint resolution.
• Develop and refine complaint procedures, guidance, training materials, and educational resources.
• Assist with responses to sensitive and regulatory complaints and inquiries.
• Support regulatory, bank partner, and internal audit readiness by collecting, organizing, and validating requested documentation.
• Review complaint dashboards and complaint trends to identify emerging risks, recurring issues, and opportunities for improvement.
• Present compliance findings, complaint trends, risk assessments, recommendations, training, and process updates to business partners and stakeholders.
• Prepare executive-level reports and presentations on compliance findings data, trends, risks, and recommendations.
• Provide compliance advisory support for operations supporting new products and changes to existing products.
• Translate complex compliance requirements and data-driven insights into clear, practical, and actionable guidance.
• Support agent readiness for new products and changes to existing products by partnering on agent-facing communications, member-facing communications, help center articles, training, and other agent-ready content.
• Partner with Compliance, Legal, Quality Control, Quality Assurance, bank partners, and business teams to mitigate compliance risk.
• Demonstrate strong proficiency in AI tooling and proactively identify responsible AI-enabled tools and workflows.
• Use AI tooling to accelerate data analysis, complaint-trend identification, monitoring, oversight, research, documentation, reporting, and preparation of business-partner guidance.
• Leverage AI-enabled insights to help business partners make faster, better-informed decisions and improve outcomes for members.
• Support quality assurance and quality control business partners as a second line of defense.
• Serve as a knowledgeable Compliance presence in meetings with bank partners and business partners.

• Consumer complaints and complaint-program management and oversight.
• Regulatory knowledge, including the ability to interpret applicable regulations and translate them into practical, risk-based guidance.
• Risk identification, escalation, and remediation.
• Executive and business-partner communication and presentation skills.
• Data analysis, automation, and practical application of AI tools.
• Cross-functional collaboration and stakeholder management.
• Process documentation, monitoring, training, and continuous improvement.
• Independent execution and resourcefulness, including taking end-to-end ownership.

• 5+ years of compliance experience in fintech, banking, or financial services, including meaningful work supporting consumer financial products and a track record of operating with a high degree of independence.
• Direct, hands-on experience with deposit accounts and credit products.
• Hands-on experience with consumer complaints and complaint-program management and oversight.
• Strong regulatory knowledge, with the ability to interpret applicable regulations and translate them into practical, risk-based guidance.
• A sharp instinct for risk identification, escalation, and remediation—and the persistence to see issues through to closure.
• Experience supporting regulatory exams, bank partner reviews, or internal audits.
• Executive and business-partner communication and presentation skills.
• Comfort with data analysis and automation, and practical experience applying AI tools to real work.
• A collaborative approach to cross-functional work and stakeholder management.
• Experience with process documentation, monitoring, training, and continuous improvement.
• A bias toward independent execution and resourcefulness, including taking end-to-end ownership from problem to solution.
• Comfort working in a fast-paced environment that doesn't slow down.

Base salary offered for this role and level of experience: $101,000—$140,000 USD. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. Benefits include backup child, elder, and pet care, subsidized commuter benefits for eligible employees, comprehensive health, financial, and wellbeing benefits, generous vacation policy and company-wide paid days off, 1% of your time off to support local community organizations, annual wellness stipend, up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents, and access to family planning reimbursement.

Apply via the Greenhouse job posting link.