Senior Community Manager

We're looking for a new team member to join our dbt community team—a group of passionate community builders dedicated to empowering data practitioners worldwide. In this role, you'll lead our digital engagement efforts, with a primary focus on managing and growing the dbt Slack community. You'll cultivate a welcoming, high-signal space for data practitioners to connect, learn, and collaborate—partnering with internal teams and community leaders to strengthen member experience, drive participation, and surface community insights.

• Own day-to-day operations of the dbt Slack community
• Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming
• Develop and maintain scalable moderation and support workflows (triage, escalation paths, response playbooks) including Code of Conduct enforcement
• Coach and support moderators and community champions; recruit and onboard new moderators
• Create content systems that keep members informed and activated
• Surface community insights and member feedback to Product, Marketing, and Support
• Monitor and report on key engagement and health metrics and run experiments
• Manage the community tool stack for digital engagement (Slack workflows, analytics, knowledge base, integrations, web portal)
• Plan for and manage incident response in collaboration with Legal/People/Security
• Support cross-channel digital engagement efforts beyond Slack

• 5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment
• Demonstrated experience owning day-to-day operations for a large online community (e.g., Slack/Discord/forum), including moderation, member support, and community health
• Strong understanding of online community dynamics
• Experience building and improving moderation and support workflows
• Excellent written communication and facilitation skills
• Experience using community tooling and analytics (e.g., Slack workflows, Common Room, and/or similar)
• Data-informed decision making, including defining KPIs
• Strong cross-functional collaboration skills
• Cultural fluency and sensitivity
• High emotional intelligence
• Comfort prioritizing work across multiple streams

• Built and scaled a high-engagement Slack/Discord community with measurable impact
• Demonstrated crisis/incident leadership in online spaces
• Community-as-a-product operator
• Builder mindset with tooling

Pay Range: $130,068—$162,585.50 USD

• 100% employer-paid medical insurance
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays (including a year end Global Week of Rest), and volunteer days off
• RSU stock grants
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform