Senior Customer Enablement AI Programs Manager

As a Senior Customer Enablement AI Programs Manager, you will own the AI strategy and roadmap for the Scaled Customer Enablement Agent Suite, bringing together GTM activation, applied AI, and enablement strategy. You will define how the agents retrieve, reason over, and surface enablement insights to global Account Teams, turning learner and account data into prescriptive, just-in-time recommendations that improve account health and grow the number of trained users across our customer base. This role reports to the Global Customer Enablement Practice Senior Director.

• Own the product roadmap and architecture direction for the Scaled Customer Enablement Agent Suite, defining data inputs, retrieval sources, and agent behaviors.
• Lead rollout and drive field adoption of the Scaled Customer Enablement Agent Suite, delivering automated learning insights and proposals to Account Teams.
• Structure the enablement knowledge base for retrieval, designing content schemas, metadata, and chunking for accurate, grounded outputs.
• Define signals and triggers that prompt agents to surface free-to-paid enablement opportunities at the right moment.
• Partner with technical teams to embed enablement calls-to-action and insights into field tools.
• Define predictive signals and analytics that flag account-health and skills gaps before they impact renewals or consumption.
• Establish evaluation and quality loops for agent outputs, measuring accuracy and groundedness.

• 6+ years of experience in Sales Enablement, GTM Program Management, or Sales Operations in a high-growth SaaS environment.
• Proven track record of managing complex workstreams and delivering global field motions with measurable adoption.
• Hands-on fluency with modern AI systems — RAG pipelines, agents, and LLM-powered workflows.
• Demonstrated experience owning a product or system area end to end, shipping AI-powered capabilities from concept to field adoption.
• Comfort defining metrics and running experiments, using analytics to drive iteration.
• Exceptional cross-functional collaboration across Sales, Marketing, and Technical teams.
• Expert at using data dashboards to track progress and communicate the business story.
• Familiarity with education technology or customer training landscape is a plus.
• Familiarity with structuring enablement content for machine consumption is a strong plus.

Pay ranges by zone: Zone 1: $117,400—$161,350 USD; Zone 2: $105,600—$145,200 USD; Zone 3: $99,800—$137,150 USD; Zone 4: $93,900—$129,150 USD. Total compensation may include annual performance bonus, equity, and benefits.

Apply via the Databricks careers page.