Senior Forward Deployed Engineer (AI Agent)

Cresta is an AI platform that combines conversational AI agents, real-time human agent augmentation, and conversation intelligence to drive revenue and efficiency gains. Customers include United Airlines, Cox Communications, and Marriott. Born from Stanford AI Lab, Cresta has raised over $270M from investors including a16z, Greylock, and Sequoia.

As a Senior Forward Deployed Engineer on the AI Agent team, you will work closely with customers and internal software/ML engineers to deploy AI agents that solve real-world challenges. You will develop intelligent AI agents, integrate them with external systems, and provide hands-on technical expertise for successful deployments.

• Develop, configure, deploy, and optimize AI agents using Cresta's AI platform and tools.
• Build AI agent integrations with external systems (APIs, databases, CRMs, etc.).
• Optimize AI agent performance (e.g., fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.
• Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.
• Conduct interactive demos and present proof-of-concepts to prospective customers, iterating based on feedback.
• Define project milestones, create implementation plans, and coordinate execution with internal teams.
• Provide feedback to product and engineering teams, building custom tooling and influencing the roadmap.
• Collaborate with PMs to define agent goals and shape product capabilities.
• Serve as a trusted technical advisor for customers on AI agent adoption, architecture, security, and scalability.

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• 3+ years of full-time experience in software development/consulting, AI/ML engineering, or Forward Deployed Engineering.
• Proficiency in Python and Golang.
• Familiarity with AI/ML concepts; hands-on experience with LLMs and prompt engineering strongly preferred.
• Strong understanding of AI agent frameworks, function calling, and RAG; hands-on experience building such systems strongly preferred.
• Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring).
• Hands-on experience integrating systems via APIs, webhooks, and data pipelines.
• Excellent communication and project management skills.
• Ability to use data-driven decision-making, including A/B testing and performance monitoring.

Base salary range: $185,000–$235,000, plus annual bonus and equity. Benefits include comprehensive medical, dental, and vision coverage, flexible PTO, paid parental leave, retirement savings plan, remote work setup budget, monthly wellness and communication stipend, and in-office meal program and commuter benefits for onsite employees.

After an initial resume review, qualified applicants receive a self-paced CoderPad technical assessment. For questions about AI use in recruiting or to opt out, contact recruiting@cresta.ai.