Senior Impartner Admin, PRM

Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company is remote-first. This Senior Impartner Admin, PRM role is needed to maintain, optimize, and scale partner portal infrastructure for the rapidly growing Global Partnerships teams. The Partner Support team drives platform configurations, integrations, and data hygiene that unlock new possibilities across Channel Sales, Alliances, and Partner Marketing. The Senior Impartner Platform Administrator serves as the technical owner of the partner ecosystem tech stack, with a focus on advanced Impartner PRM configuration and robust Salesforce CRM integration.

• Own day-to-day technical operations of the Impartner PRM platform, including access controls, page layouts, content management, and localized portal branding.
• Configure, monitor, and troubleshoot the data sync between Impartner and Salesforce.com, ensuring leads, accounts, and custom deal registration data flow accurately across both systems.
• Develop code-free automated partner lifecycles using Impartner's Journey Builder, setting up milestone alerts, automated tier progressions, and customized onboarding tracks.
• Architect and maintain partner competency programs, training modules, and certification pathways within the portal.
• Oversee lead distribution algorithms, deal registration routing, and Market Development Funds (MDF) application/claim workflows.
• Audit system logs, data health, and security rules; ensure compliance with corporate data protection standards across Impartner and Salesforce environments.
• Conduct technical vetting, build testing protocols in sandbox environments, and execute error-free production deployments for new tool integrations or module releases.

• 5+ years of direct experience administering an enterprise Partner Relationship Management tool, with deep mastery of the Impartner PRM platform.
• Impartner Certified Administrator certification.
• Current Salesforce Certified Administrator credential (Advanced Administrator or Platform App Builder highly desired).
• Active participation in Impartner technical training and product administrator alignment programs.
• Track record managing complex API syncs, mapping custom fields between PRMs and Salesforce, and resolving sync log exceptions.
• Experience building advanced operational dashboards, custom reports, and auditing data integrity across integrated systems.
• Demonstrated success managing project timelines, organizing technical backlogs, and translating GTM business logic into solid system configurations.
• Desired: experience with Jira and Confluence, basic HTML/CSS understanding, experience with Cloud Coach and Professional Services workflow, and experience managing multi-currency, localized, or multi-lingual partner portals.

This role will be remote and based in Ontario, British Columbia or Alberta, Canada. Occasional travel may be required for project or team in-person meetings.

The estimated pay range for this role is $99,760 - $124,700, with a target bonus percentage of 12.5%. Benefits include competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program. Offerings vary by location; based on role, employees may also be eligible for incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.