Senior Implementation Engineer (EMEA)

Docker is a leading developer tools company trusted by over 20 million monthly users and 20 billion container image pulls. The Customer Success team supports Docker Hub, the world's largest container registry service.

We are seeking a Senior Implementation Engineer to execute customer onboarding initiatives, guiding customers through a smooth and seamless onboarding process. This role focuses on enhancing customer experiences, ensuring timely provisioning, and maintaining high customer satisfaction during internal transitions.

• Partner with Customer Success, Sales, Operations, and Support teams to establish and refine onboarding operations.
• Guide customers through initial journey points and deliver customer-centric solutions.
• Iterate and improve strategies and automations to streamline workflows and tooling.
• Contribute to the team knowledge base and execute day-to-day onboarding strategies with rapid execution.
• Ensure smooth transitions between CS, Sales, Onboarding, and Support teams.
• Build and maintain strong customer relationships throughout onboarding and migration.
• Maintain target metrics related to provisioning, onboarding efficiency, customer satisfaction, and process optimization.

• Minimum 4+ years of professional, full-time, post-grad experience working with external customers in a similar customer onboarding/implementation engineering role.
• Direct customer-facing, professional client/customer onboarding experience.
• Deep understanding of SaaS platforms and cloud-based technologies.
• Strong cross-functional collaboration and customer relationship management.
• Excellent problem-solving and communication skills.
• Proven track record of adapting and learning about cutting-edge technologies.

EU: €71.4K – €102K + equity.

• Remote-first by design – work from home, with offices in Seattle and Paris.
• Flexibility that fits your life.
• Generous PTO, quarterly Whaleness Days, and end-of-year Whaleness break.
• Home office support and technology stipend (US$100 net/month).
• Annual learning & development stipend.
• 16 weeks of paid parental leave after six months.
• Equity for all full-time employees.
• Comprehensive benefits – medical, retirement, and paid holidays vary by country.

Apply via the provided application link. Docker does not offer visa sponsorship for this role.