Senior Manager, Relationship Managers (MidMarket)

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience.

We’re looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution. You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer. Your main objective is to own and drive the performance of the mid-market customer segment, with accountability for growth, retention, and long-term customer value.

• Lead and develop an AI-fluent RM team; hire, onboard, and coach Relationship Managers across the MidMarket segment.
• Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth.
• Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve; inspire high standards of performance, accountability, and customer focus.
• Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation; establish strong forecasting discipline, deal inspection, and operational rigor at scale.
• Ensure consistent CRM hygiene and adherence to sales process and methodology; balance near-term execution with long-term team development and business health.
• Lead multi-threaded expansion strategies across accounts; enable modern, value-based and technical selling; coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin.
• Build business cases for AI adoption tied to efficiency, cost savings, and growth; partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives.
• Raise the bar on technical credibility and commercial rigor across the team; identify and unlock cross-sell and expansion opportunities; drive larger, strategic renewals and upsell motions.
• Partner cross-functionally and shape the org: work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes; surface customer insights related to AI adoption, objections, and success patterns; contribute to improving sales processes, tooling, and operating rhythm as the platform evolves; navigate complex buying groups and stakeholder alignment.

• 4 years Sales Management experience
• Experience selling SaaS solutions in a quota-carrying environment
• Experience managing and developing revenue-owning individual contributors
• Strong coaching and talent development skills, particularly with experience managing mid-market or commercial account executives / relationship managers
• Demonstrated ability to forecast, inspect deals, and operate with rigor at scale
• Comfort leading teams through change in a fast-moving environment

• Experience in Small Business, Scale, or Commercial sales motions
• Exposure to selling technical or AI-enabled products
• Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)
• Experience helping customers adopt new technology

• Enjoy building and scaling teams while maintaining high standards
• Are excited about AI and motivated to help others understand its real-world value
• Balance empathy with accountability and operational discipline
• Translate complexity into clarity for customers and internal partners
• Like partnering cross-functionally to improve how the business sells and serves customers

The OTE range for this role is targeted at $310,000 - $370,000 for the Chicago Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers.

Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Proof of eligibility to work in the United States is required.