Senior Manager, Renewals, Americas

Coursera and Udemy are now one company, creating the world's most comprehensive skills platform. Together, they serve more than 300 million learners and 12,000+ enterprise customers.

As Senior Manager, Renewals for the Americas, you'll lead a team of Renewals professionals driving high retention rates and recurring revenue growth across Coursera's Enterprise inside sales function. Reporting to the Vice President of Global Renewals, you'll serve as both an operational and people leader, sitting at the intersection of leadership, strategy, and execution. You'll work in close alignment with our Chief Revenue Officer's Go-To-Market strategy while scaling cross-functional partnerships with Sales, Customer Success, Legal, Deal Desk, and Sales Enablement.

• Lead, coach, and inspire a high-performing team of Renewals professionals through active coaching, 1:1 mentorship, career pathing, and performance management.
• Foster a culture of continuous learning, accountability, and operational excellence while championing change management initiatives and guiding the team through evolving business models, GTM integrations, and process enhancements.
• Own the renewal execution strategy across your assigned region or segment, ensuring consistent target attainment and customer retention metrics including GRR and NRR.
• Partner directly with Field Sales Leadership, Customer Success, and Account Executives to build alignment on strategic accounts, risk mitigation, and expansion opportunities while driving forecast accuracy and pipeline visibility for senior leadership reporting.
• Build strong collaborative relationships across Deal Desk and Legal to streamline contract structures, redlines, and commercial terms for shorter deal cycles.
• Coordinate with Customer Success and Professional Services to proactively identify churn risk and align on value realization strategies.
• Partner with Sales Enablement and People Partners to drive continuous onboarding improvement, skill development, and team engagement initiatives.

• Sales Management: Direct experience managing quota-carrying sales teams and driving revenue targets in renewals function.
• Leadership and Management: Essential for guiding team through change, fostering culture, and aligning cross-functional stakeholders.
• People Development: Drive career pathing, mentorship, and continuous learning culture for team performance and retention.

• 3+ years of direct people management in SaaS or B2B software renewals, account management, or inside sales, with a proven track record of managing and developing high-performing, quota-carrying teams.
• Background in SaaS recurring revenue models, subscription dynamics, and Go-To-Market strategy.
• Demonstrated history of operating effectively in fast-paced, high-growth, or changing organizational environments.
• Demonstrated ability to manage stakeholders and collaborate effectively across Legal, Deal Desk, Customer Success, and executive leadership.
• Experience with high empathy, high accountability leadership and a genuine commitment to people management, coaching, and team enablement.

Actual compensation is based on several factors, including job-related skills, qualifications, and experience. In addition to a base salary, this role is also eligible for equity. The compensation range for this role in Denver is $132,600-$166,000.

Submit all applications directly through our careers page. Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media.