Enterprise Customer Success Manager

Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. The role is cross-functional, working alongside and connecting Sales, Support, Sales Engineering, and Product.

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
• Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership
• Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types
• Serve as a mentor to the wider Customer Success and Support teams

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role
• Enterprise SaaS experience preferred
• Strong priority management and high emotional intelligence
• Customer travel expected up to 25-40%
• Experience supporting or working with technical products
• Solutions-oriented with strong problem-solving skills
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders
• Bachelor’s degree from a 4-year institution

• Strong bias for action, ability to think big, insistence on high standards
• Experience serving Fortune 500 companies
• French fluency is a plus

Annual base salary: $98,685—$127,710 USD. Total rewards include performance-based bonus/variable pay and equity for eligible roles.

This is a remote position open to candidates residing in Canada.