Senior Manager, Technical Account Management (Enterprise)

Instacart is seeking a Senior Manager to build, train, and lead the Technical Account Management (TAM) practice and own post-launch technical excellence for Storefront Pro. This role involves founding and scaling a tiered TAM organization to support a rapidly growing portfolio of retailers.

• Hire, train, and develop the TAM team from the ground up.
• Define and refine platform health approach, identify key metrics, and establish measurement practices.
• Design and operate the team's operating model, including portfolio assignment, tiering, coverage, and escalation paths.
• Develop systems for intake and prioritization across stakeholders.
• Serve as senior escalation point for critical issues, communicating with retailer stakeholders including C-suite.
• Negotiate scope and responsibility boundaries with partners and internal teams.
• Initiate cross-functional initiatives for continuous technical improvement.

• 10+ years in technical account management, solutions engineering/architecture, technical consulting, or engineering.
• 5+ years leading and maturing engineering or engineering-adjacent teams.
• Outstanding communication and presentation skills, including VP/C-suite liaison.
• Ability to drive large-scale transformation programs.
• Engineering depth: ability to analyze complex platform integrations (REST APIs, authentication, ETL, message queues, async patterns, error handling).
• Balance proactive and reactive approaches to technical health.
• Collaborative across internal partners.

• Experience founding or bootstrapping a TAM or professional services function.
• Deep domain expertise in enterprise architecture (loyalty, identity, payments, POS, catalog).
• Understanding of grocery retail or e-commerce ecosystem.
• Experience with platform partner/integration ecosystems, multi-tenancy, CI/CD, cloud architectures, gRPC/protobuf.

Base pay ranges for US-based candidates (permanent work location):

• CA, NY, CT, NJ: $183,000—$193,000
• WA: $176,000—$185,500
• OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI: $167,000—$176,500
• All other states: $152,000—$160,500

Eligible for new hire equity grant and annual refresh grants.

Instacart provides highly market-competitive compensation and benefits. This role is eligible for equity grants.