Senior Product Training Specialist

Samsara's Customer & Partner Education team is looking for a trainer to help scale our reach and customer support globally. As a Senior Product Training Specialist focused primarily on our Scale segment (i.e. Commercial and Mid-market accounts), you'll help thousands of customers derive immediate value from our connected operations platform. Across one:many digital programs, live webinars, and cohort-based training sessions, you'll guide customers through structured learning journeys, make complex platform concepts accessible and actionable, and ensure success at every stage of their journey — across transportation, construction, field services, and the many other industries Samsara serves.

• Build, deliver and facilitate cohort-based one:many programs for customers, guiding groups through structured learning journeys from onboarding through advanced product adoption.
• Design new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences.
• Produce new and leverage existing training materials in accordance with team standards and brand guidelines; adapt existing materials to reflect product changes and audience needs.
• Proactively leverage in-house and external tools and platforms to optimize the training you deliver (e.g., Samsara Community, in-house AI tools; Slido).
• Demonstrate expertise across the Samsara platform and show confidence in fielding a wide range of customer questions during live sessions.
• Manage all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources.
• Collaborate closely with the CS Scale as well as the rest of the Education team to shape content for live training and share customer feedback from training events.
• Identify common knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming.

• Excellent communication, presentation, and facilitation skills.
• Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences.
• Excellent interpersonal skills.
• Ability to build digital learning assets when needed, e.g., video tutorials, job aids, and presentation decks, using AI models, authoring and editing tools.
• A working grasp of instructional design: you structure content around clear learning objectives and can help shape a program, not just deliver it.
• Self-directed and analytical.
• Ability to analyze engagement and impact data, then iterate on your content to improve what's working and fix what isn't.
• Strong prioritization skills.
• An eye for detail and polish in everything you produce.
• Comfortable working independently and as part of a team.
• 3–4 years of experience teaching or delivering training, with at least 1 year in a one-to-many or scaled delivery model.

• Familiarity with webinar and virtual classroom platforms and tools
• Experience with LMS and Community platforms, and customer education content development tools
• Background in SaaS product training

Annual base salary range: $80,622.50—$121,950 USD. Total rewards include base salary, performance-based bonus/variable pay, and equity (for eligible roles). Samsara also provides a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.

Apply through the provided link. For accommodations, email accessibleinterviewing@samsara.com.