Senior Programs & Business Operations Lead

Airbnb is seeking a Senior Programs & Business Operations Lead to join the Experiences team, which is responsible for scaling a curated, high-quality supply of unique activities hosted by local creators, iconic businesses, and operators worldwide. This role is a biz ops and product ops hybrid focused on discoverability and merchandising: what we surface, to whom, and when. You will own the merchandising strategy, partner deeply with Supply, Product, and Engineering on ranking and personalization, and build the reporting layer that tells us whether discoverability is improving. This role sits closer to Product and Eng than other demand roles, so comfort driving a senior product partnership and influencing a technical roadmap is essential. You will report to the Director of Business Growth for Experiences and collaborate closely with others, including our SEM/SEO/Display lead, to ensure channel strategies are coherent and non-duplicative.

• Own merchandising & discoverability strategy: define the demand-side merchandising strategy on top of ranking (placement, sequencing, and logic for what surfaces to which guests); push for dynamic, context-aware ranking (day of week, availability, trends, market, traveler type) and represent the demand point of view in that roadmap; prioritize experiments that improve discoverability and translate results into decisions.
• Partner with Product, Eng & Supply: serve as the senior demand counterpart to Product and Engineering on matching, personalization, and ranking; clarify where merchandising is a demand mandate vs. a supply/product mandate, and drive alignment on ownership; keep the product-to-ops conversation active, including through periods of reduced Product coverage.
• Build the reporting layer: stand up dashboards and measurement for discoverability, spotlights, and placement performance; close analytics and tooling gaps that limit how fast the team can learn and iterate; bring a data-driven point of view on where merchandising investment pays off.

• 12+ years in business operations, product operations, or strategy, ideally at a marketplace or consumer platform
• Strong analytical foundation: comfortable in the data, building measurement, and turning insight into operating decisions
• Proven experience partnering with Product and Engineering on ranking, search, personalization, or merchandising
• Able to navigate ambiguity and drive alignment across senior stakeholders with competing mandates
• Clear communicator who can influence a technical roadmap at a senior level without owning it directly
• Nice to have: background in search/ranking, recommendations, or merchandising systems; SQL or equivalent hands-on analytics capability

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

The base pay range is $204,000—$249,000 USD. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs and market demands.

To apply, please use the application link provided on the Airbnb careers page. If you are a candidate with a disability and require reasonable accommodation to submit an application, contact reasonableaccommodations@airbnb.com with your full name, the role you’re applying for, and the accommodation necessary.