Senior Solutions Consultant

PagerDuty is seeking a technical and customer-focused Solutions Consultant to join our Sales team. In this role, you will understand customer business environments, identify potential roadblocks, and provide thoughtful solutions leveraging PagerDuty's products. You will run technical discovery, provide guidance and support throughout the sales process, and sit at the nexus between pre-sales, sales, and customer experience.

• Actively identify potential roadblocks and provide thoughtful, technical solutions
• Run technical discovery processes to understand customer environments
• Design integrations for seamless implementation with customer's technology stack
• Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires
• Break down complex technical concepts and articulate PagerDuty's business value to stakeholders from DevOps engineers to C-level executives
• Support one of 375+ native integrations to help customers realize and optimize PagerDuty's capabilities
• Partner with sales, product, and cross-functional teams
• Manage multiple tasks independently and collaboratively

• 5+ years of pre-sales experience
• Bachelor's degree or higher, preferably in a technical field
• Ability to do basic scripting (Java, PHP, Ruby, Perl) and fundamental knowledge of Linux
• Experience selling SaaS in a competitive environment
• Strong communication skills
• Demonstrable knowledge of IT monitoring tools or IT Operations
• Ability to travel to customer sites as necessary

• Understanding of monitoring systems such as New Relic, Nagios, Zenoss, Splunk, ServiceNow, and Zabbix
• Familiarity with PagerDuty's space
• Experience in both enterprise and commercial sales

Base salary range: 144,000 - 197,200 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Benefits may include: comprehensive benefits package, flexible work arrangements, company equity, ESPP, retirement or pension plan, generous paid vacation time, paid holidays and sick leave, Dutonian Wellness Days & HibernationDuty, paid parental leave (22 weeks for pregnant parent, 12 weeks for non-pregnant parent), paid volunteer time off (20 hours/year), company-wide hack weeks, and mental wellness programs.

This role is expected to come into our San Francisco office two times per week. PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. Candidates must reside in an eligible location; restrictions apply in Australia, Canada, and the United States.

Apply via the Greenhouse job posting link. PagerDuty encourages applicants even if they don't meet every requirement.