Senior Strategic Renewals Manager

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words.

This is a senior, customer-facing commercial role. You’ll own renewal negotiations end-to-end for our most strategic accounts — forecasting against consumption, building the commercial case, and defending value with data when a customer under-projects usage or a competitor undercuts on price. You’ll identify expansion opportunities through the renewal motion and partner directly with the Account Executive, who owns expansion strategy and execution. You’ll partner closely with RevOps as the commercial voice in shaping the systems, process, and reporting behind the renewal motion.

• Own renewal negotiations end-to-end for a book of strategic, high-value accounts, leading commercial conversations directly with customer executives, procurement, and finance.
• Forecast renewals in a consumption-based model by translating usage, pacing, and adoption trends into a defensible commercial projection, and hold the line when a customer’s self-reported forecast doesn’t match the data.
• Build and negotiate pricing and packaging for usage-based agreements (committed-use, credit tiers, discount structures), structuring multi-year commitments that protect ARR and capture growth.
• Identify expansion opportunities during the renewal motion by using usage, adoption, and customer goals to surface growth potential, then partner with the Account Executive to help shape the expansion strategy.
• Quarterback cross-functional deal strategy across CS, Sales, Finance, RevOps, and Legal - aligning the internal team on a single commercial plan and clear next steps for each account.
• Get ahead of churn and contraction risk with a clear point of view on value realization; lead the save and turnaround plays when an account is at risk.
• Help shape the renewals motion as the function scales turning what works into a repeatable commercial motion, with the runway to lead a growing renewals team over time.

• 10+ years in commercial, customer-facing roles such as Strategic Account Management, Account Executive, and / or Renewals Manager, with a track record of carrying and hitting commercial targets.
• Demonstrated track record owning and closing complex commercial renewals/expansions for strategic accounts at a consumption-based company.
• A track record structuring multi-year, multi-product commercial agreements and navigating procurement, legal, and finance to close them.
• Strong forecasting discipline and the commercial judgment to know when a forecast is real and when it needs to be challenged.
• Comfort working AI-first, you already use AI tools to research accounts, model scenarios, and prep negotiations, and you’d expect to do more of that here.

• Experience at a consumption-based company, AI, data, infrastructure, cloud, or communications.
• Exposure to a technical or developer-focused customer base.
• A point of view on how renewals should work in an AI-native company, and ideas for how to build it here.

OTE $240K – $260K • Offers Equity

Apply via the provided link.