Senior Support Engineer (GovOps)

Databricks is the Data and AI company, building and running the world's best data and AI infrastructure platform. More than 20,000 organizations worldwide, including 70% of the Fortune 500, rely on the Databricks Data + AI Platform.

Databricks is seeking a Senior Support Engineer (GovOps) to join the Cleared Engineering team in McLean, VA. This team serves as the ultimate technical authority for the platform across GovCloud, FedRAMP High, and air-gapped environments, handling the hardest technical escalations across Compute, Networking, Storage, IAM, and OS internals.

• Drive high-side platform reliability by resolving complex escalations across Compute, Networking, Storage, and OS domains within air-gapped and GovCloud enclaves.
• Partner with Core Engineering to triage system defects, perform root-cause analysis, and drive permanent software bug fixes.
• Write and adapt custom Python, Bash, or Go scripts and diagnostic tools to automate platform triage.
• Lead technical triage and live incident response during high-consequence platform events.
• Optimize secure environment pipelines by diagnosing patch deployment failures and reviewing Infrastructure-as-Code (IaC) configurations.
• Uphold federal guardrails, ensuring all platform interventions align with FedRAMP High, ITAR/IL5, and federal security compliance standards.

• Active TS/SCI security clearance.
• Bachelor's degree in Computer Science, Systems Engineering, Mathematics, or equivalent practical experience.
• 5+ years of experience in Systems Engineering, Cloud Infrastructure, Senior Support Engineering, DevSecOps, or a related technical operations role.
• Deep expertise in Linux/Unix operating-system internals, networking, process/resource debugging, and distributed systems.
• Hands-on proficiency in Python, Bash, Go, or Java.
• Proven experience managing, debugging, and operating cloud infrastructure across public or federal cloud boundaries (AWS GovCloud, Azure Government, or GCP).
• Solid working knowledge of Infrastructure-as-Code (IaC) tools such as Terraform or CloudFormation, along with container orchestration mechanics (Docker/Kubernetes).
• 3+ years of experience writing clear technical communications.
• Ability to work on-site out of the McLean, VA secure facility (SCIF), including participation in an on-call rotation.

Local Pay Range: $130,200—$178,950 USD. Total compensation may include eligibility for annual performance bonus, equity, and benefits. Databricks offers comprehensive benefits and perks; for specific details, refer to the benefits page.