Solutions Engineer

Grafana Labs is the company behind Grafana Cloud, a fully managed observability platform trusted by more than 10,000 organizations. Built on open source and open standards, Grafana Cloud brings AI to observability and observability to AI. Customers include Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce. We are a 100% remote company with team members across 40+ countries.

Join the Commercial Solutions Engineering team as an early member of a high-growth team. Partner with Sales to articulate the Grafana value proposition, own technical engagement with customers, and help close high-velocity opportunities. Deliver product and technical presentations, provide feedback on products and the competitive landscape, and contribute to documentation, blog posts, videos, and knowledge base articles.

• Partner with Sales to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other enablement material

• Ideally located in the Central Region of the US
• 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
• Strong judgment, collaboration, and leadership
• First-class written and oral communication skills
• Technical mindset and desire to grow technically

In the United States, the OTE (On-Target Earnings) compensation range for this role is $182,000 - $226,000. Actual compensation may vary based on level, experience, and skillset. All roles include Restricted Stock Units (RSUs).

• 100% Remote, Global Culture
• Scaling Organization
• Transparent Communication
• Innovation-Driven
• Open Source Roots
• Empowered Teams
• Career Growth Pathways
• Approachable Leadership
• Passionate People
• In-Person onboarding
• Balance is Key - 30 days annual leave per annum, with 3 days reserved for Grafana Shutdown Days

Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic protected by local law.