Solutions Engineer

Grafana Labs is the company behind Grafana Cloud, a fully managed observability platform trusted by more than 10,000 organizations. Built on open source and open standards, Grafana Cloud brings AI to observability and observability to AI. Customers include Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce. The company is 100% remote with team members across 40+ countries.

The Solutions Engineering team are the customer-facing product experts. They enable Grafana Labs' worldwide growth by educating potential and existing customers through demos, hands-on enablement, presentations, technical evaluations, and ongoing interaction. They partner closely with the Sales team to help qualify and close opportunities. A Solutions Engineer listens to prospects and customers, understands their requirements, asks the right questions, and translates that into a solution with Grafana Labs technology.

• Partner with the Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers.
• Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill, and credibility.
• Deliver product and technical presentations to potential and existing customers.
• Communicate with customers and internal teams to provide feedback on products and the competitive landscape.
• Drive product conversations based on need and problems with customers.
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other enablement material.

• 5+ years of technical pre-sales experience.
• Open to various and complex assignments, requiring strong judgment, collaboration, and leadership.
• First-class written and oral communication skills to collaborate with remote-first internal teams and worldwide customers.
• Ability to skillfully articulate the value proposition and technical advantages of products.
• Love solving technical challenges and thrive on bringing creative solutions to customers.
• Technical mindset and desire to grow technically.
• Must be located in France.

• Experience with Open Source technologies, or in the Metrics/Monitoring space is an advantage.
• Experience with sales methodologies like MEDD(P)ICC is a plus.

In France, the OTE (On-Target Earnings) compensation range for this role is EUR 103,750 - EUR 128,000. Actual compensation may vary based on level, experience, and skillset. All roles include Restricted Stock Units (RSUs). The company offers a global annual leave policy of 30 days per annum, with 3 days reserved for Grafana Shutdown Days. The company is 100% remote with a global culture.