Staff Machine Learning Engineer

Airbnb is seeking a Staff Machine Learning Engineer to join the Assistance Engineering ML team, which drives CSxAI (Customer Support x AI) initiatives by adopting Generative AI technologies to enable an intelligent, scalable, and exceptional service experience. The team develops and enhances AI models, ML services, and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning, and guardrails for a wide range of applications at Airbnb.

• Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems.
• Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products.
• Learn and share the latest AI/ML technologies with the team.

• PhD/Master’s degree, preferably in CS, or equivalent experience.
• 9+ years of ML engineering experience, with ownership responsibility over large-scale software systems.
• Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products.
• Experience with LLM-driven chatbot and Agentic AI products is a big plus.
• Excellent communication skills and the ability to work well within a team and with teams across engineering, product, and design organizations.

Base pay range: $212,000—$260,000 USD. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with your manager. You must live in a state where Airbnb, Inc. has a registered entity. See the up-to-date list of excluded states.

Apply via the official Airbnb careers page.