Staff Product Designer, HR Experiences

Gusto's mission is to grow the small business economy by handling payroll, health insurance, 401(k)s, and HR for over 500,000 small businesses nationwide. The company has teams in Denver, San Francisco, and New York. All full-time employees receive competitive base pay, benefits, and equity (RSUs). AI is a fundamental part of how work gets done at Gusto; all team members are expected to engage with AI tools relevant to their role.

HR Experiences (HRX) helps small businesses get expert HR help inside the product. As a Product Designer on HRX, you will shape AI-native experiences end to end, where customers can state a need and the product delivers the right outcome, including taking action, answering questions, or bringing in a human expert when needed.

• Shape AI-native HR experiences end to end, hiding underlying complexity.
• Lead service design across a two-sided experience, including journey mapping and blueprinting routing and handoffs between customer, AI, and human HR experts.
• Make and defend judgment calls about AI outputs, designing for failure to maintain trust.
• Ground work in a specific customer and hold a high craft bar from strategy to pixel-level execution.
• Partner with PM, engineering, and data as a co-owner of product direction.
• Work in fast cycles, shipping real things to customers and learning from feedback.
• Conduct and direct research with customers and HR experts in a compliance-sensitive domain.

• 8+ years of product design experience owning and shipping work in a B2B SaaS environment, with robust craft across web.
• Experience designing AI-enabled or conversational experiences shipped to real users, with concrete examples of handling uncertainty, errors, and human override.
• Experience in service design for products with two sides or multiple stakeholders, including real journey mapping and blueprinting.
• Judgment to evaluate and direct AI outputs, especially where the cost of being wrong is high.
• Comfort with ambiguity, framing problems and scoping work without perfect information.
• Well-developed collaboration and communication across design, product, engineering, and data.

• Experience in a high-stakes or regulated domain (HR, compliance, fintech, legal, or healthcare).
• Helped lead a team's shift to AI-native workflows.
• Background contributing to AI governance, evaluation practices, or AI experience design patterns.
• Experience designing for internal or expert users alongside customer-facing surfaces.

Cash compensation range: $146,000/yr to $183,000/yr in Denver & most remote locations; $177,000/yr to $222,000/yr in San Francisco, Seattle & New York. Final offers vary by experience and expertise.

Gusto has physical offices in Denver, San Francisco, and New York City. Employees based in those locations are expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The San Francisco office expectations encompass the San Francisco and San Jose metro areas. When approved to work remotely, a secure, reliable, and consistent internet connection is required.

Apply via the Gusto Greenhouse job posting.