Staff Product Manager, Support Experience

Stripe is a financial infrastructure platform for businesses, helping companies accept payments, grow revenue, and accelerate new business opportunities.

The Support Experience group develops and applies technology across the user support journey to solve customer problems at scale.

As a Product Manager for Support Experience, you will build the platform that enables Stripe's user-facing AI agent to solve problems across the product suite. You'll develop rapid AI-powered feedback loops, build infrastructure for conversational experiences across diverse properties, and partner with GTM and Conversation UX teams.

• Create the home for product teams to build, understand, and improve conversational experiences.
• Build feedback loops from conversations to improvement recommendations, evals, and prompts.
• Make Stripe's conversational AI agent as capable as the best human agents.
• Integrate human and AI conversations in the platform.
• Develop infrastructure for internal and external AI experiences from shared primitives.
• Partner with GTM and Conversation UX teams.

• 12+ years of experience as a Product Manager.
• Deep user empathy and high bar for user experience.
• Experience developing multi-year vision, strategy, and roadmap for large-scale products.
• Experience leading cross-team initiatives.
• Technical expertise: led technical products or background in computer science.
• Strong written and verbal communication skills.

The annual US base salary range is $214,300 - $321,500. Additional benefits may include equity, company bonus, 401(k) plan, medical, dental, and vision benefits, and wellness stipends.

Apply through the Stripe careers page. The application window remains open for 100 days after posting.