Staff / Principal

Twilio is a remote-first communications company. This role sits at the intersection of Solution Architect, User Journey mapping, Data Mapping, Integration Patterns, Salesforce platform administration and GTM technology operations. You will collaborate with product managers, engineers, and program managers to architect and manage solutions within Salesforce and adjacent technologies for the Opportunity Lifecycle Management team. Responsibilities include developing a holistic view of CRM-based processes, leading projects to improve Go-To-Market and internal teams' opportunity lifecycle and revenue forecasting, architecting automation using Lightning Components, Apex, and Flow, translating business requirements into technical solutions, and providing roadmap design and ownership. Required: 10 years of extensive experience with Salesforce and SalesCloud implementations; 5+ years designing and implementing large-scale automation within Salesforce ecosystem; 5+ years experience with Usage based selling; advanced knowledge of Salesforce declarative automation, APEX, object-oriented programming, data modelling, event platforms, batch processes, integration patterns; strong communication and documentation; influence and assertiveness; proven track record of leading complex cross-functional initiatives; highly analytical. Desired: Salesforce B2B Solution Architect, Platform App Builder, or Salesforce Developer I certifications; experience designing for 2,000+ users; familiarity with BI tools (e.g., Tableau, Power BI) and integration middleware like Mulesoft, Workato or Tray.io. This role is remote but not eligible in CA, CT, NJ, NY, PA, WA. Approximately 10% travel anticipated. Compensation ranges provided for certain locations: $126,560-$160,700 (CO, HI, IL, MD, MA, MN, VT, DC); $136,000-$170,000 (NY, NJ, WA, CA outside SF Bay); $151,120-$188,900 (SF Bay Area). Eligible for equity plan and corporate bonus plan. Benefits include health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. Applications accepted until September 30, 2026.