Staff Systems Engineer, IT

GitLab is the intelligent orchestration platform for DevSecOps. This Staff Systems Engineer, IT role is a senior, hands-on engineering position owning the systems and integrations behind the employee lifecycle (onboarding, role changes, offboarding) as infrastructure-as-code with SRE practices. You'll be the technical owner of GitLab's ITSM platform and its AI capabilities, designing virtual agents, agentic workflows, and knowledge experiences. You'll also own shared IT infrastructure across the cloud footprint, partner with End User Services, Security, People, and Finance, and be measured on automation coverage, AI deflection rates, and system reliability.

• Design, build, and own end-to-end automation for the employee lifecycle.
• Serve as technical owner of the ITSM platform, including service catalog, workflows, and integrations.
• Increase AI deflection rates by deploying and tuning virtual agents, AI search, and agentic resolution.
• Build and maintain integrations with Okta, Google Workspace, Slack, Zoom, JAMF, Fleet, Workday, and GitLab.
• Manage IT-owned infrastructure as code across cloud environments.
• Apply SRE principles: monitoring, alerting, reliability targets, and blameless post-incident review.
• Develop knowledge management and self-service experiences.
• Instrument automation and AI performance with metrics and dashboards.
• Set engineering standards and mentor support engineers.
• Partner with Security and Compliance to meet SOX and SOC 2 requirements.
• Document architecture and runbooks in the handbook.

• Breadth as a generalist systems engineer.
• Solid infrastructure-as-code experience (Terraform or similar).
• Working command of SRE principles.
• Experience running workloads in a major public cloud (AWS, GCP, Azure).
• Experience with virtual desktop infrastructure (Azure Virtual Desktop, Amazon WorkSpaces, Citrix).
• Track record automating employee lifecycle processes across HRIS, identity, and endpoint management.
• Experience with workflow automation and iPaaS tooling (Okta Workflows, Serval).
• Familiarity with AI-enabled service capabilities.
• Strong scripting and development skills (Python, JavaScript), REST APIs, webhooks, and event-driven integration patterns.
• Experience defining and reporting on operational metrics.
• Excellent written communication for an all-remote, async-first company.

The base salary range for this role’s listed level is currently for residents of the United States only: $126,000—$213,600 USD.

Flexible Paid Time Off, Equity Compensation & Employee Stock Purchase Plan, Growth and Development Fund, Parental Leave.

Apply via the provided link.