Technical Escalations Engineer 2 (Web Platform) - US-West

As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving global success. This role focuses on the Web Platform experience, handling escalations across authentication, authorization, identity, enterprise administration, and the full visualization stack of graphing features (dashboards, notebooks, sheets, DDSQL).

• Develop deep technical expertise and continuously learn as the product evolves.
• Investigate complex escalations, lead high-stakes technical calls, and drive solutions for critical customer challenges.
• Run office hours, deliver learning sessions, and mentor the Global Support Engineering team.
• Partner with Engineering and Product to identify gaps and advocate for customers.
• Handle escalations related to login failures, broken dashboards, permission mismatches, audit discrepancies, and visualization bugs.
• Coordinate investigations across product areas and develop internal tooling and debugging guides.

• Self-driven problem solver with an obsession for excellence and continuous learning.
• Strategic thinker with a client-centric approach.
• Independent, fast learner capable of picking up new technologies.
• Collaborator and mentor who enjoys sharing knowledge.
• Deeply familiar with authentication standards (SAML, OIDC, OAuth2, SCIM) and debugging access issues.
• Experienced in investigating authorization at enterprise scale.
• Comfortable with audit and compliance as a product problem.
• Familiar with the admin persona and data visualization as a discipline.
• Able to troubleshoot a graph end to end.

The reasonably estimated yearly salary for this role is $85,000—$113,000 USD.

Datadog offers healthcare, dental, parental planning, mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. New hire stock equity (RSUs) and employee stock purchase plan are also provided.

Apply via the provided link.