Technical Solutions Manager

Reddit is seeking a Technical Solutions Manager to help advertisers and partners succeed with Reddit Ads in the United States. This individual contributor role brings strong hands-on troubleshooting skills and expertise in mobile app advertising, including app install campaigns and mobile measurement partners (MMPs). You’ll work with advertisers, agencies, partners, Sales, Product, Engineering, and other go-to-market teams to resolve technical issues, explain measurement outcomes, and turn customer feedback into useful product and process improvements.

• Troubleshoot app install campaigns, including app and event setup, SDK and MMP integrations, attribution configuration, postbacks, SKAdNetwork (SKAN) workflows, and discrepancies between Reddit Ads and MMP reporting.
• Investigate and resolve advertiser and partner issues across campaign setup, targeting, delivery, pacing, reporting, measurement, account access, funding, APIs, integrations, and third-party reporting.
• Own technical issues from intake through resolution: assess customer and business impact, identify likely causes, coordinate with the right teams, and keep stakeholders informed.
• Support feature testing and share clear findings and actionable feedback with Product and Engineering.
• Advise advertisers and internal partners on implementation, measurement, and platform usage, translating business goals into practical technical recommendations.
• Document repeatable troubleshooting steps and contribute to runbooks, customer guidance, enablement, and process improvements that reduce recurring issues.
• Participate in a team on-call rotation for urgent technical issues.

• 5+ years of experience in technical solutions, solutions engineering, ad technology, digital advertising, measurement, integrations, or a related customer-facing technical role.
• Hands-on experience with mobile app install advertising and mobile measurement partners (MMPs), including investigating SDK or event configuration, attribution flows, postbacks, and campaign measurement discrepancies.
• Working knowledge of SKAN and mobile app attribution concepts, and the ability to explain measurement limitations and results to technical and non-technical audiences.
• Strong understanding of digital advertising workflows, including campaign setup, targeting, delivery, pacing, reporting, attribution, and measurement.
• Experience with REST APIs and technical integrations, including reading API documentation, testing endpoints, examining request and response payloads, and troubleshooting authentication or permissions.
• Ability to use logs, data analysis, developer tools, and reproducible test cases to investigate issues and recommend solutions.
• Clear written and verbal communication skills, including the ability to explain technical findings and next steps to different audiences.
• Strong experience building effective working relationships with customers and cross-functional partners.
• BA/BS Degree.

Base salary range: $132,600—$185,600 USD. Eligible for equity in the form of restricted stock units, and depending on the position offered, may also be eligible for a commission. Benefits include comprehensive healthcare benefits and income replacement programs, 401k with employer match, global benefit programs, family planning support, gender-affirming care, mental health & coaching benefits, flexible vacation & paid volunteer time off, and generous paid parental leave.

Apply via the Reddit Greenhouse job board at the provided URL.