Technical Support Engineer - Industrial Placement 2027 (12-months)

Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We have more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. More than 2 million Verkada devices are deployed across 170+ countries.

As an Industrial Placement on our Technical Support Engineering team, you won't be grabbing coffee or shadowing others. Our interns are at the forefront of our team, tackling real-world challenges alongside our full-time engineers. Based onsite in our London office, you'll work with cutting-edge, cloud-managed IoT technology, helping our enterprise clients with everything from troubleshooting to system design.

• Troubleshoot and Innovate: Solve complex network, hardware, and software issues for the Verkada platform
• Be an Expert: Provide customers with best practices for system design and integration
• Communicate with Impact: Clearly explain technical concepts to customers both verbally and in writing
• Own the Problem: Take charge of customer issues from start to finish, ensuring a successful resolution
• Team Up: Collaborate with our Engineering and Product teams to test new products and identify bugs
• Share Knowledge: Create content for our Knowledge Base to help others
• Hands-on Projects: Get involved with lab testing and various team projects

• University students seeking a Sandwich year / Industrial Placement who are working towards a Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity
• Coursework with a focus on computer networking, Linux, computer systems, Python or other coding language
• Ability to communicate complex technical matters both orally and in writing
• Demonstrated problem-solving skills and attention to detail
• Ability to work within a team environment
• Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

This placement year will take place from June 2027 - June 2028. Must be willing and able to work onsite five days per week. We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

Estimated Annual Pay Range: £40,000 - £41,600 GBP. Benefits include private medical and dental coverage, paid holidays, firmwide extended holidays, flexible PTO, personal sick time, commuter benefits, and a kitchen filled with drinks and snacks & daily food allowance at the office.