UX Researcher (Mixed Methods)

Tailscale makes safe connection effortless by delivering software that securely interconnects people and their devices, no matter where they are. Founded in 2019 and fully distributed, the company is backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

This role is a hybrid of UX research and research operations: you'll conduct research, primarily usability and quality-validation testing, and maintain the social and technical systems that make research at Tailscale repeatable and scalable. You'll report to the design manager and work closely with the current UX researcher, who remains the team's strategic research lead. Initially focused on handling a backlog of studies with a heavy focus on one large ongoing project, you'll grow toward owning the research direction for one or more product areas with increasing autonomy.

• Run and scale usability research, evaluating shipped features and validating design assumptions; own the full study lifecycle from recruiting and scoping through analysis and communicating results.
• Coach designers and PMs through study design and build reusable enablement assets such as templates and reference guides.
• Maintain and improve the research library, standardizing documentation and keeping tags and project organization healthy; manage the research tool stack.
• Manage the participant panel, process study compensation, and handle vendor renewals and procurement coordination.

• 5+ years of experience in UX research or a related applied research field.
• Strong usability testing skills across qualitative and experimental approaches; proficiency with survey design.
• Solid grounding in structured and semi-structured qualitative interviewing; mixed-methods fluency.
• Experience independently managing research logistics and working in developer tooling, enterprise, security, or networking.

US pay range: $146,000—$183,000 USD base salary, plus an equity incentive plan and comprehensive benefits including health, vision, and dental coverage, employer-funded retirement contributions (dollar-for-dollar match up to 0.75% of eligible compensation), $1500 USD annually for professional development, flexible paid time off, monthly home internet reimbursement and $500 USD workstation setup, paid parental leave (20 weeks for birthing parents, 16 weeks for non-birthing parents), an annual company retreat, team off-sites, and a corporate co-working program.

Apply via the Greenhouse job posting.