Social Content and Community Manager

Harvey is transforming legal and professional services with frontier agentic AI, an enterprise-grade platform, and deep domain expertise. We have strong product-market fit and world-class investor support, scaling fast and defining a new category. Our values are Decisiveness, Simplicity, and Job's Not Finished.

We're hiring a Social Content and Community Manager to shape how Harvey shows up in the feed and in the conversations around it. You'll turn launches, product news, and company thinking into sharp, native content across our owned channels and employees' channels. You'll also own Harvey's social communities day to day, managing DMs, comments, and mentions; moderating and growing community spaces; and starting conversations that draw people toward Harvey.

• Write scroll-stopping copy for Harvey's owned channels (LinkedIn, Instagram, X, and emerging platforms), tuned to what performs on each.
• Write copy for employee and advocacy channels to power company amplification.
• Turn a single launch or announcement into a set of channel-native posts, threads, and replies.
• Work closely with the Social Manager to plan, draft, and deliver social creative and campaign content.
• Keep a steady content calendar balancing planned campaigns with timely, real-time posts.
• Own the social inbox: monitor and respond to DMs, comments, and mentions quickly, warmly, and with good judgment.
• Build and maintain response guidelines, tone standards, and saved replies.
• Set up triage and escalation paths, routing customer support, sales inquiries, press requests, partnership opportunities, and sensitive or legal matters to the right teams.
• Moderate social communities and comment sections, enforcing guidelines and dealing with spam, trolling, and negative sentiment.
• Proactively join relevant conversations across legal, legal tech, and AI communities.
• Find, engage, and grow a network of customers, advocates, and creators.
• Run social listening to track brand mentions, sentiment, competitor activity, and trends, sharing insights with Marketing, Product, Comms, and Customer Success.
• Act as first line of defense for brand safety, flagging issues and helping carry out response plans.
• Track and report on content performance and community health, including engagement, response times, sentiment, follower growth, and conversation volume.
• Use performance and engagement data to sharpen content, hooks, and response approach.
• Share recurring community themes to inform content strategy, product messaging, and FAQs.

• 3+ years in social content, community management, or similar role, ideally at a high-growth tech, AI, or legal-focused company, or in a fast-moving brand or agency environment.
• Exceptional short-form writing and editorial judgment, with a portfolio of content and community engagement.
• Hands-on experience managing a brand's social inbox and online communities, including moderation, escalation, and response workflows.
• A real feel for internet culture, online communities, and what makes content and conversations travel.
• Range as a voice chameleon: write as the brand and for employees without losing the through-line.
• Comfort living in the replies and handling DMs, comments, and mentions with speed, warmth, and good judgment.
• Sound judgment about confidentiality, customer privacy, and when to escalate rather than respond.
• Ability to move quickly on real-time moments while keeping quality and brand safety high.
• Strong organization and follow-through.
• Experience with social management, scheduling, and listening tools (e.g., Sprout Social, Hootsuite, Brandwatch, or similar).
• Comfort using analytics and engagement data to decide what you write and how you engage next.
• A collaborative approach and experience working across Marketing, Comms, Customer Success, Sales, and Legal.

• Experience in legal tech, enterprise SaaS, or similar B2B spaces.
• Background in copywriting, journalism, or editorial.
• Experience running an engaged personal or brand account.
• Experience building or managing a professional community, advocacy program, or creator/ambassador program.
• Experience supporting crisis or issues management on social.
• Interest in AI and responsible communication.

$112,000 - $154,000 USD