Chief of Staff, Online Grocery

Instacart is transforming the grocery industry by providing grocery delivery and household goods, while also offering flexible earnings opportunities to personal shoppers. The company operates as a Flex First team, allowing employees to choose where they work—from home, an office, or elsewhere—while staying connected through in-person events.

The Chief of Staff, Online Grocery will partner with the General Manager who leads the Online Grocery business and its product and R&D organization of ~200 people across product, design, research, and technical program management. This is a highly strategic and operational individual-contributor role (no direct reports) focused on improving how the organization operates, making it more cohesive, clear, and faster in decision-making.

• Run the operating rhythm: own and improve business rhythm for the GM and organization, including leadership team syncs, all-team meetings, monthly/quarterly business reviews, planning reviews, and organizational communications.
• Manage the GM's operating cadence, prioritizing and delegating workstreams.
• Improve decision-making: clarify decision rights, build frameworks and pre-reads, and remove friction.
• Shape and run leadership team offsites: objectives, agenda, pre-reads, and follow-through.
• Be a trusted thought partner to the GM and product/R&D leaders.
• Prepare briefings and coordinate research for GM's meetings.
• Partner with GM, HR, and finance to manage headcount budget.
• Drive executive communication: calendar, planning, and content for C-suite and board alignment.
• Strengthen people, culture, and organizational health: spot issues, address dynamics, and turn engagement survey signals into action.
• Drive priority programs: annual and long-range planning, ambiguous new efforts, and emerging opportunities/risks.

• 10+ years of work experience.
• R&D experience in a direct R&D role (product, design, engineering, or technical program management) or adjacent role.
• Consulting, corporate strategy/operations, or finance background with executive-level experience.
• Working fluency in product, design, and engineering organizations.
• High EQ, people-oriented, strong written/verbal communication, analytical skills, and exceptional program management.
• Ability to travel 10%.
• Preferred: experience designing/facilitating offsites, building with AI, and high-growth tech experience.

Base pay ranges by location: CA, NY, CT, NJ: $239,000—$252,000; WA: $229,000—$241,500; OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI: $219,000—$231,000; All other states: $199,000—$210,000. Eligible for new hire equity grant and annual refresh grants.

Benefits: Equity.

Application: Apply via the provided link.