Conversion Operations Associate

Gusto is on a mission to grow the small business economy, handling payroll, health insurance, 401(k)s, and HR for over 500,000 small businesses nationwide. The company has teams in Denver, San Francisco, and New York. All full-time employees receive competitive base pay, benefits, and equity (RSUs).

As a Conversion Operations Associate, you will independently manage the transfer of retirement plans from prior providers onto Gusto's platform. This includes validating asset allocations, reconciling trust data, and establishing participant loan records before go-live. You will partner closely with CX Onboarding, Compliance, and Reconciliations to catch discrepancies early.

• Own asset allocations: manage participant-level asset allocations during plan conversions, ensuring accurate parsing, validation, and allocation of transferred funds.
• Reconcile with precision: review trust reports and legacy provider data to reconcile asset balances prior to system upload, and validate fund mapping, participant elections, and allocation logic.
• Resolve discrepancies: perform ad hoc reconciliation of cash movements and asset balances during and after conversion, and drive open items to resolution.
• Establish loan records: set up and configure participant loan records, ensuring accurate balances, repayment schedules, and payroll alignment.
• Protect data integrity: ensure historical data supports downstream compliance testing and reporting requirements.
• Catch issues early: identify gaps or inconsistencies in source data and partner with client-facing teams to resolve them before go-live.
• Eliminate downstream pain: ensure all required data is collected, validated, and uploaded accurately before plan activation.
• Collaborate cross-functionally: partner with Client Success, Onboarding, Compliance, and Reconciliations to resolve discrepancies.
• Improve how we work: contribute to automation initiatives and tooling enhancements that improve conversion accuracy and efficiency.

• 3+ years of experience in retirement plan administration, financial operations, or onboarding-focused operational roles.
• Strong understanding of contribution types (pre-tax, Roth, employer), loan structures, and participant-level retirement data.
• Advanced proficiency in Excel, including lookup functions, pivot tables, data validation, and error analysis.
• Ability to independently manage competing priorities in a high-volume, deadline-driven environment.
• Adaptability to shift with changing priorities without losing focus on quality.
• Quick product mastery to pick up new tools and platforms fast.
• Strong analytical mindset with high attention to detail and a systems-thinking orientation.
• 401(k) experience supporting plan conversions, asset transitions, loans, or trust reconciliation preferred.

The cash compensation range for this role is $25.86/hour to $29.09/hour in Denver. Additional locations will vary based on geographical pay approach. All full-time employees receive competitive base pay, benefits, and equity (RSUs).

This role is based in Denver, CO and is hybrid. Employees based in Denver, San Francisco, or New York City are expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).

Apply through the Gusto careers page using the provided link.