Copywriting Lead

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm believes that the financial industry works better for everyone when it’s fair, honest, and inclusive. Through advanced technology and analytics that look beyond FICO, Affirm serves a broader population than other lenders.

This role is based on the Creative Content Team, which is part of the larger Content Design Team at Affirm. The team is the heart of Affirm’s communications, UX experiences, and products shaping how we engage with users across both web and the Affirm app. The team includes 10+ Content Designers who work independently and collaboratively to create clear, user-friendly, and effective product experiences. As part of the overall Product organization, the team ensures every user interaction is meaningful and aligned with Affirm’s broader goals. This is a senior-level Product Copywriter role, playing an essential role in shaping and delivering clear, impactful messaging across product and marketing communications—specifically email, push notifications, and web.

• Write and refine content across product touchpoints, including email, push notifications, in-app messaging, and web, ensuring a consistent voice and tone.
• Collaborate with cross-functional teams, including Product Managers, Product Marketing, Design, and Legal & Compliance to ensure product messaging aligns with user needs and business objectives.
• Develop and maintain messaging frameworks, content templates, and writing standards to create scalable, consistent content for multiple product and marketing functions.
• Drive content strategies for campaigns, from ideation through A/B testing, ensuring messaging enhances user experience and drives key business goals.
• Contribute to the evolution of Affirm’s voice and tone, refining communication with consumers and merchants across digital touchpoints.
• Support content optimization by analyzing performance metrics and iterating on content based on testing insights, user feedback, and performance reviews.
• Collaborate with legal and compliance teams to ensure all content complies with regulatory standards and internal guidelines.
• Work closely with the Product Design team to ensure messaging is integrated into product design and user experiences seamlessly.
• Champion a content-first approach to design, advocating for inclusion of content in product decisions to elevate user experiences and engagement.

• 4+ years of experience in copywriting and/or content design, ideally within a product or tech-focused environment.
• Hands-on experience writing for email, push notifications, web, and in-product messaging, with a solid understanding of best practices for each medium.
• Proven ability to collaborate effectively with cross-functional partners, including product marketing, designers, product managers, and engineers, to create customer-centric solutions.
• A self-starter mentality, capable of managing multiple projects simultaneously, meeting deadlines, and adapting to shifting priorities in a fast-paced environment.
• Attention to detail with a strong commitment to clarity, scalability, and consistency across all written content.
• Experience with legal and compliance review processes, ensuring all content meets necessary regulatory standards.
• A passion for content innovation, bringing fresh ideas and new approaches to how we communicate with customers.

Base Pay Grade - I, Equity Grade - 4. CAN base pay range per year: $89,000 - $139,000. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). Employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).

Key benefits include: Health care coverage (Affirm covers all premiums for all levels of coverage for you and your dependents), Flexible Spending Wallets (generous stipends for Technology, Food, Lifestyle needs, and family forming expenses), Time off (competitive vacation and holiday schedules), and ESPP (employee stock purchase plan enabling you to buy shares of Affirm at a discount).

Apply via the Affirm Greenhouse job posting. By clicking 'Submit Application,' you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the collection, processing, use, and storage of your personal information as described therein.