Customer Experience Systems Senior Associate

Responsible for analyzing and developing systems and workflows to ensure that the company customer relationship tools are functional, accessible, and meet the needs of internal teams. Duties include: analyzing CRM data to discover trends and insights that inform business decisions; guiding data migration and integration with other systems to maintain seamless workflows; managing business requirements and process optimization for CRM workflows; defining and implementing maintenance procedures to ensure efficiency and consistency in database design; developing information protocols to enhance data security and prompt system upgrades; maintaining the backlog for Salesforce Service Cloud changes tied to agent and system efficiency; collaborating across CX teams to coordinate and validate proposed tooling improvements; tracking and analyzing business values and risk for CRM initiatives; designing and delivering regular reports to stakeholders to continuously monitor CRM data quality; and other duties as assigned.

Master’s degree in Data Science, Information Systems, or related field (or foreign equivalent); 2 years of experience in the job offered or related; 2 years of experience working with Salesforce Service Cloud, HubSpot, or other CRM platforms; 2 years of experience developing process optimization methods for CRM workflows; 2 years of experience in CRM data quality monitoring, analysis, and management; 2 years of experience coordinating tooling improvements across teams; 2 years of experience designing CRM-related reports and dashboards.

Base pay range for US-based candidates: $124,000—$138,000 USD. Eligible for new hire equity grant and annual refresh grants. Instacart provides highly market-competitive compensation and benefits in each location where employees work.

Apply via the provided job link.