Customer Operations Coordinator

Verkada is looking for a Customer Operations Coordinator to own our order lifecycle from purchase order to dispatch. You'll process and validate customer orders, act as the main point of contact for customer questions about their orders, manage returns, and support our logistics team to keep shipments on schedule.

• Process incoming orders and check that purchase order contents are accurate before they're released.
• Enter and maintain orders accurately in a high-volume environment.
• Monitor open orders, fix holds and discrepancies, and work with warehouses to get orders dispatched on time.
• Work with Finance to resolve order issues.
• Respond to customer questions about orders, shipments, returns, and delivery timelines by email, phone, and in person.
• Keep customers and internal stakeholders updated on order and return status.
• Troubleshoot customer issues and escalations, working with internal teams to resolve them quickly.
• Record customer interactions and how they were resolved.
• Process incoming returns from customers and the warehouse, including receiving, categorizing, and starting the refurbishment process.
• Schedule LTL freight carriers and prepare shipping documents such as BOLs and SLIs.
• Help the Global Operations and Supply Chain teams with inbound and outbound shipments and exceptions.
• Help meet daily shipping deadlines by shifting between workstreams as priorities change.
• Take on other projects and tasks that support Verkada operations.

• 2+ years of experience with order entry and email handling in a high-volume environment
• 2+ years of customer service experience in a call center or high-volume support environment
• 1+ year of logistics coordination experience, including domestic LTL/freight scheduling and documentation (BOLs)
• Strong written and verbal communication skills (email and phone), including knowledge of professional email etiquette
• A customer-first mindset, with the patience and judgment to calm tense situations and see issues through to resolution
• A track record of managing a daily workload with about 90% autonomy, bringing proposed solutions when you raise problems
• The ability to keep your speed and accuracy steady as tasks get more complex
• Comfort with tech stacks (ERP, WMS, or logistics platforms) and investigating mismatches between system records and physical inventory
• Strong attention to detail, a positive attitude, and a team-player mindset suited to a fast-paced startup
• Must pass a customer service assessment
• Preferred: Bachelor's degree, experience with NetSuite and Salesforce, experience with international shipping and Tax/VAT overrides

• Healthcare programs tailored to personal health and financial well-being needs - premiums 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

Annual Pay Range: $48,000—$53,000 USD