Customer Success Manager

Anthropic is a public benefit corporation headquartered in San Francisco. Its mission is to create reliable, interpretable, and steerable AI systems. The team includes researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

Join Anthropic's Customer Success team in a high-impact role driving AI adoption across the Healthcare and Life Sciences (HCLS) segment. As an Enterprise Customer Success Manager, you'll be a strategic partner and trusted advisor to complex customers with portfolios spanning Pharma, Life Sciences, Providers, and Health systems, helping them harness Claude capabilities including Claude Enterprise, Claude Code, and API. You'll work with organizations across diverse sub-segments transforming their businesses with AI technology.

• Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion.
• Become an expert in Anthropic's products across API, Claude Code, and Claude for Enterprise, understanding technical nuances and best practices to guide customers to the right solutions.
• Leverage deep knowledge of the customer and their industry vertical to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value.
• Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments.
• Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing the product roadmap, driving awareness on new products, and engaging Product PMs.
• Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment.
• Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales to discover new applications for Claude across different departments, teams, and workflows.
• Develop and execute change management strategies to drive end-user adoption and maximize value, including Train the Trainer programs, Center of Excellence development, and organizational enablement.
• Own the customer experience across their lifecycle — managing comprehensive account and success plans, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic.
• Develop scalable engagement strategies and playbooks for the Industry portfolio, balancing high-touch strategic accounts with efficient coverage models to maximize impact.

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
• Experience working with customers in HCLS.
• Deep understanding of HCLS regulatory, risk, and compliance needs.
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across diverse stakeholders—from developers and product managers to executives and end users.
• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics.
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans.
• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes.
• Cross-functional collaborator who represents the customer in a positive, proactive manner.
• Passion for AI and interest in responsible development of advanced systems.
• A knack for bringing order to chaos and an enthusiastic 'roll up your sleeves' mentality—a true team player.

Annual Salary: $200,000—$265,000 USD (OTE range includes sales commissions/bonuses target and annual base salary).

Anthropic offers competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience. Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience. Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position.

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.