Customer Success Manager

Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. The role is cross-functional, working alongside Sales, Support, Sales Engineering, and Product.

• Ensure customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Compose joint success plans with customers, outlining objectives, metrics, and timelines
• Orchestrate executive business reviews with customers’ decision-makers and executive leadership
• Conduct workshops to understand customer operations and recommend workflow changes
• Deeply understand the Samsara platform’s capabilities and explain them to businesses
• Serve as a mentor to the wider Customer Success and Support teams
• Champion Samsara’s cultural principles

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role
• Enterprise SaaS experience preferred
• Strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Proven track record of building trust and communicating effectively with stakeholders
• Bachelor’s degree from a 4-year institution
• Up to 25% travel

Annual base salary range: $88,089.75—$118,440 USD. Total rewards include performance-based bonus/variable pay, equity (for eligible roles), flexible remote model, professional development stipend, comprehensive health and parental leave plans.