Customer Success Manager, DACH

Anthropic is seeking a Customer Success Manager to join its Customer Success team in Munich, Germany, focusing on the DACH region. As a CSM, you will be a strategic partner to complex customers, helping them adopt and scale Claude capabilities (API, Claude for Enterprise, Claude Code). You will develop genuine partnerships, understand business objectives, and serve as a trusted advisor throughout the customer journey.

• Build trusting, strategic relationships with key DACH customer decision makers.
• Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code.
• Drive usage planning and monitor usage patterns to optimize adoption.
• Serve as the customer's thought partner, socializing the product roadmap.
• Document and quantify customer value through business outcomes and ROI.
• Develop and execute change management strategies to drive end-user adoption.
• Own the customer experience across the lifecycle, including Quarterly Business Reviews.
• Build Anthropic's brand and customer relationships as a member of the first in-region CS team.

• 6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, etc.) in region.
• Experience driving success across consumption-based and seat-based business models.
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
• Strategic mindset to identify growth opportunities.
• Strong project management skills.
• Fluency in German and English.

The annual OTE range for this role is €150,000—€190,000 EUR.

Anthropic offers competitive compensation and benefits, including parental leave.

Apply via the provided link.